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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
the problem is that when i am willing to try what u said. The screen on the other hand isnt working
Pls reply back on the incident
eh
In case anyone else goes through the same misery as I have and finds this...
At some point about 6 months ago, my keyboard on a Toshiba Laptop (S70-B) started behaving strangely. Random keys would not work, or I would have to hold the key for a while before the letter appeared, or I would have to hit multiple keys until the "stuck" key worked.
I tried EVERYTHING suggested online - replace the keyboard TWICE, attached an external keyboard, completely removed the laptop keyboard and used only the external keyboard, checked for memory defects, disabled any and all services that weren't necessary (so as to make sure my 8GB of memory was not being used up), chased down and cleared every blessed error reported by the event manager, disabled all parameters in the Easy Keyboard Access thing, increased cache, checked the machine for viruses (multiple times, using different vendors), disabled ALL firewalls, blah blah! Basically, if anything was suggested online on on YouTube, I tried it.
NOTHING worked!
My dilemma was that I couldn't reset the computer to its original stated, and am really resistant to buy a new computer, because the process of re-installing all the software is incredibly painful. If there was an easy way for me to just move my programs, I would have bought a new Windows machine by now.
After spending many weeks living with this problem, I noticed that *some keys* experience delays. That told me that *some process* in Windows was getting the keys first and, if not relevant, it was passing it to the keyboard driver. That led to reinstalling all drivers.
Still, NOTHING worked!
What "broke" the case was the epiphany that all my devices (mouse, etc) were wireless. On a guess, I replaced the wireless mouse with an old-school wired mouse and Viola! The problem went away.
Weird, ha?
After that, I did some more research. It seems that at some point, one of Windows Updates totally messed up the wireless device interface. I couldn't (find a way) to move my devices to different IRQs to test this theory but the fact that using a non-wireless mouse fixed the problem, without any other changes, is a pretty good indication that there is an IRQ conflict somewhere - where two (or more) devices get the same keystroke and have to figure out which one should handle it. Hence the delay, and keyboard slow response.
I am working on figuring out which Microsoft Update caused this issue and/or how to get around it. I can't roll back to a previous version because I honestly don't have an exact date for when this problem started and, besides, I don't want to rollback all security updates since whenever the defective Windows Update was released.
So... There is a good chance that your laptop keyboard is good and all you have to do is attache a wired mouse to your laptop to verify what I found.
VERY frustrating, but I'm happy that I can actually use my laptop again!
Bob
I'm not that advanced in computer language. Simple terms, please. I've lost the use of my mouse with this update and while touch screen is good, I prefer my mouse
Help me
