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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
For me, disabling ACHI mode made my computer fail to restart. I had to re-enable it. Any thoughts?
An unhappy gal.
Can you please walk me through how to do this? (I'm having the same problem, though it did not happen immediately after an update--only after a reboot.) Thanks a ton!
Help!! Literally just updated there via auto update and my keyboard wont work. I've tried going into the bios but without success. My laptop is an hp pavillion g6 and the bios key is esc. Is there a chance that the keyboard isn't working even during startup?
Not sure if im booting from hibernate mode or not. Cant even press shift whilst restarting to force non hibernate boot.
You'd think microsoft would test this stuff??
Thanks
I wound up having to pay $99 to Toshiba to fix this bug on my laptop. Microsoft should cover the cost, don't ya think?
