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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
Hey all,
I also had this problem but I couldn't turn off the XHCI as my mother board never supported it.
But i found a easy fix (If you mouse works) once on the login screen click the ease of access button (bottom left) and use the onscreen keyboard to get into windows then go into device manager and you will see some usb devices that have explanation marks (and have XHCI on the end).
Simply uninstall these and then click on action and scan for hardware changes and it should be A ok or you simply just update the drivers for the usb root hub products.
This worked for me hopefully it works for you
John, the boot menu comes up before windows
depending on your box, a specific key or combination
has to be pressed while it boots to see this menu
f2, f12, del, f8, look up your documentation
or tell us the make and model
regards
Clem
hi and interesting but how do i get to the bios to make these changes?
Thanks
John m
It would be nice if Microsoft warned people that moving from 8 to 8.1 could leave them without keyboard or mouse and no obvious way out.
It would be nice if Microsoft tested 8.1 before releasing it with a recommend,
by testing I mean adequate testing.
When I fell into this trap, I spent hours trying to resolve it.
I followed the steps advised the microsoft web site
Finally I had an on-line chat with a "microsoft engineer" - who wanted eighty euro to resolve it!
I wonder how many others parted with their cash?
Rather than warning about bios, would it not be better to warn about 8.1?
