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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
Modifications of the settings are at your own risk.
I had the same problem as the OP on my Aspire S3 laptop, and luckily, disabling xHCI mode in the BIOS was a solution for me too.
I've run all updates before upgrading to Windows 8.1. And up to this problem, I have never entered the BIOS (let alone change any setting there).
I don't understand your argument about "hardware compatibility", since we are talking about an upgrade from Windows 8 to Windows 8.1. It is clear that the Windows 8.1 upgrade is flawed, since Windows 8 did not have this problem. It turns out it is dangerous to use on some hardware.
Everyone understands that if a non-Microsoft person says you should change BIOS settings, that Microsoft cannot vouch for that solution.
Your response really annoyed me. You criticize a working solution, but don't offer any useful solution yourself.
As long as you don't take responsibility of the flawed upgrade software, and state univocally that "Windows 8.1 is known to malfunction and break the keyboard, mouse and USB on some hardware", the advice to roll back is simply ridiculous and arrogant. Who in their right mind is going to roll back and accept all its consequences on the "hunch" that this may solve the problem?
hey .
Once in the UEFI bios how do I disable Intel XHCI Mode ? Im having a difficult time navigating and find the disable Intel XHCI Mode.
Your help is greatly appreciated
Hi
I ried that and it works.
Called Toshiba Tech Support and they said the me that I have to run the Service Station from the Desktop Assist application. and "check for updates". When the list of newer "drivers" is listed, click the "download/Install" button. Repeat for all the files listed.
Thanks agin for your help an d wish you a wonderful happy new year for 2014.
Alain Kadlec
Ottawa, Canada.
Before you return your laptop, consider modifying the Win 8.1 graphical interface.
Try http://www.classicshell.net/
Remember, your laptop is ok. It is Win8.1 which is causing your problem.
