No Sound with error message 'Error code 0x800706cc: The endpoint is a duplicate'. Also a red x over the sound icon on the icon tray.

Anonymous
2014-07-11T14:49:01+00:00

Original Title: Windows 8 - No Sound

HP ProBook 6455b Windows 8 

Hello, the sound on my laptop stopped working suddenly, never had any issues before. Looked into services.mcs and see that windows audio service is stopped. When I try to start it I get a dialog box stating 'Error code 0x800706cc: The endpoint is a duplicate'. There's also a red x over the sound icon on the icon tray. Checked for drivers, all working properly and updated, so it says.. Can anyone please help :(

Thank you.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-09-17T09:19:35+00:00

I have found the problem. You probably all have AVG 2014 as your antivirus. Somehow it identified Windows audio files as a virus and settle them on quarantaine. Go to AVG>>Virus Vault and restore the files. Answer yes to all replacements.

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  1. Anonymous
    2015-03-28T14:38:37+00:00

    I tried all of the suggestions. Removed AVG and still the same problem.

    This link involves changing the registry so use at your discretion.

    It is 2 parts. I had both the control panel problem and audio. 

    Part 1 http://tech.jecal22.com/windows-8-and-windows-8-1-control-panel-hangsfreezes/

    Part 2 http://tech.jecal22.com/windows-88-1-no-audio-endpoint-is-a-duplicate-error-message/

    After I modified the registry and rebooted audio was restored.

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  2. Anonymous
    2015-03-20T07:54:06+00:00

    I'm in the same pickle! Uninstalled AVG and now I can't retrieve the vault, neither the files... somebody help?

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  3. Anonymous
    2015-03-14T06:36:39+00:00

    Thanks for this solution! I am almost certain this is what happened to me.

    Except that my virus vault is empty and I am wondering if I accidentally removed the file permanently when prompted by AVG. Is there any way to fix this easily?

    Thanks.

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  4. Anonymous
    2015-03-07T13:05:19+00:00

    i was told to uninstalled AVG and i have already done that. in this case how do i restore the file ?  please help 

    thanks

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