I can't agree more.
What the MS response tells me is that they are aware of the problem, they may or may not be currently fixing it because they don't know what the issue really is and there is NO way they are going to tell their "customers" that it's broke and they don't have a fix for it.
classic software customer service.
IF I COULD ABANDON WINDOWS IN THE WORK ENVIRONMENT I WOULD HAVE DONE IT YESTERDAY.