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Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am running Vista and IE9, which, when I try to update, says that IE9 IS the most current browser for Vista. At someone else's suggestion, I went to TOOLS, COMPATIBILITY VIEW SETTINGS, and removed MSN.COM from the compatibility view list. My MSN.com homepage immediately changed from the unusable "list look" to what I assume is the new MSN. Try it - it can't hurt at this point.
Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
I had this problem with several machines at work and it was resolved by going to compatibility view settings andREMOVING msn.com from the list. Every machine that had this problem in IE9 also had msn.com listed in the compatability view settings.
This actuall works to solve the problem.
A friendly reminder from a frustrated MSN user. You do not need to pay a monthly fee to get outlook or MSN portfolio. Since MSN cannot fix their problem, stop paying and hit them wee it hurts.
I use to pay - I believe I started 30 years ago - and somewhere in the succeeding time frame what I was paying for became free. So I have not paid for about past 3-4 years.
The only problem I found with the "develop tab" solution is that I couldn't find Safari 8.0 as an option. I did however, find Internet Explorer 8.0 and 9.0... and just for the HELL of it I tried those. YAY !!!! Both of them worked - But in the moment only
- as soon as I exited the screen, MSN reverted back to it's original form.
Dear MSN,
If it ain't broke... don't fix it it. You have left us all with a big pile of poop.
Yes, this solution requires that each time you access MSN, you go to Develop > User Agent, and then choose Internet Explorer 9.0 from the submenu, or choose whichever of those submenu options works for you. So if you close your Safari browser and/or that tab on which you were viewing MSN with the User Agent option, when you open up Safari again or try to open a tab for MSN, you must do the Develop > User Agent > Choose IE 9.0 (or other) routine again. This only takes 5 seconds and then you can view everything and access your portfolio, so it's worth it.
Hello everybody, I have started a new thread that contains information about known issues with older browsers. Please check there regularly for updates and please post your browser, OS, and any details regarding missing functionality.
Thank you,
Adriana
