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Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am running Vista and IE9, which, when I try to update, says that IE9 IS the most current browser for Vista. At someone else's suggestion, I went to TOOLS, COMPATIBILITY VIEW SETTINGS, and removed MSN.COM from the compatibility view list. My MSN.com homepage immediately changed from the unusable "list look" to what I assume is the new MSN. Try it - it can't hurt at this point.
Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
I had this problem with several machines at work and it was resolved by going to compatibility view settings andREMOVING msn.com from the list. Every machine that had this problem in IE9 also had msn.com listed in the compatability view settings.
This actuall works to solve the problem.
I was faced with the same problem because I use the Pale Moon browser in addition to IE 11. Microsoft apparently deliberately identifies my browser as Firefox, which it is not, although it's a customized version of Firefox, and compares my Pale Moon browser, current version 24.7.2, to Firefox's current version, which is 32.0.3. Therefore, Microsoft assumes that my browser is out of date, which it is not. I've attempted every fix, including spoofing the UA string, to no avail. Microsoft simply needs to accept the fact that there are other browsers in addition to IE, which I often use, and Firefox, which I prefer to not use. Chrome, Safari and Opera are out of the question as I won't even consider using them. Of course, the "new" MSN works perfectly on IE 11 and Firefox 32.0.3, which is Microsoft's intention. There are growing numbers of users who have switched to Pale Moon, many of them former users of Firefox such as myself and Microsoft simply needs to acknowledge this fact. Pale Moon is, quite frankly, a browser in its own right.
I have found the perfect solution to the problem and it is one that everyone who has experienced problems with the new MSN can use. My solution? I've removed MSN as the home page on my Pale Moon and IE browsers and refuse to visit MSN in the future or use IE again, unless Microsoft changes its behavior toward these other browsers.
Personally, I don't believe it's a browser cache issue. I believe the issue involves sniffing and User Agent strings.
Good for you…I did the same thing and changed my home page from MSN. Unfortunately, I don't think Microsoft really cares and will not do anything about it. Changes are supposed to be better, not cause all this aggravation.
