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Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am running Vista and IE9, which, when I try to update, says that IE9 IS the most current browser for Vista. At someone else's suggestion, I went to TOOLS, COMPATIBILITY VIEW SETTINGS, and removed MSN.COM from the compatibility view list. My MSN.com homepage immediately changed from the unusable "list look" to what I assume is the new MSN. Try it - it can't hurt at this point.
Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
I had this problem with several machines at work and it was resolved by going to compatibility view settings andREMOVING msn.com from the list. Every machine that had this problem in IE9 also had msn.com listed in the compatability view settings.
This actuall works to solve the problem.
Hi Riveraf,
Yes to get the best experience of MSN you may have to install “Safari – 7” if you are using MAC OS.
Fred, Thank you for sharing the information with us. This will help to all community members who face similar issues.
Vijin V, I am using the latest version of Pale Moon x86, which I think is an outstanding browser. It's a customized version of Firefox, with a lower version number than Firefox. As long as Microsoft refuses to recognize these other browsers and their version number I have no need to use MSN. The problem is not with these other browsers; the problem is with Microsoft not willing to take the time to make the necessary changes to MSN that would allow us to properly use the new MSN. Your information is worthless and condescending. MSN needs to stop sniffing for User Agent strings and fix the mess they've created.
Stop defending MSN and do something to fix the problem. I've already tossed MSN as my home page on Pale Moon and IE 11 and I refuse to visit MSN until you fix the problem. MSN needs us. We DO NOT need MSN.
Thanks for the link…so apparently to overcome the issue I need the latest version of Safari, which is Safari 7, but in order to get that I also have to upgrade my Mac's operating system to Mavericks. Not sure if I want to do that, because I have heard some horror stories of people upgrading to Mavericks and regretting it. So unless I upgrade, I can't get my MSN homepage. This is such a hassle….why does everything need to be this aggravating. Why can't I just continue to use MSN no matter which browser I have? This is all ridiculous.
