error code 85050025 - exchange email sync

I have the same problem on my phone and Surface which started on Monday (Sunday in US time). Cannot sync email on either device, have recieved both types of errors also i.e. 80072F8F and 85050025. Have done soft resets, removed and added the account several times, and these don't work. This is my work email and I have our IT dept trying to look into it. I am not expecting an answer from them anytime soon, given based on what I've researched this seems to be a Microsoft issue which has been happening for some time for different people with different devices. I am at the point where I will have to do a factory settings reset, in the hope that this may fix the issue, which is not guaranteed from what I've read online, as other with this problem have done this a dn the problem eventually comes back (likely to be when the exchange certificate expires again).

It is disappointing that I have to use an Android device when out of the office to access corporate email because Microsoft can't get their systems to work together properly! Then they wonder why WP is not gaining traction in enterprise, when issues likes this cannot be resolved.

Even more disappointing is I am using a Lumia 930 which I got 3 weeks ago, and am now locked into a contract for 2 yrs with a phone that I can't use properly for work.

Sadly agree. If I was not on contract, my phone would have gone in the bin. My IT team have been working with Microsoft to fix. A week without emails is just not acceptable for business. Sigh

Thanks Joel, agreed! It's funny, you're IT team is the same as mine! Saw your name on an internal email this morning re this issue which Vijay (our ITS guy here in Adelaide) has been keeping me up to date with on progress. It is really poor form, not only for WP users generally, but given the amount our firm pays M$ nationally, let alone globally, you'd think their response times would be better and could've fixed this by now!

whats even weirder is my wife works in the same IT team that you guys do.... small world. I used to work there as well and am connected with the Infrastructure team who manage the Exchange environment and its certainly a weird one. They have an active case open with Microsoft but does that mean that it is actually only happening to people that work at the company we are all referring to?

I have the error code with my Lumia 1320. Windows 8.1 only updated last night, which up to this point, I was really excited about. All the new features, gizmos and extra buttons to push has been tainted by this annoying little error. Interesting though, I'm still getting emails?? I hope this gets a fix, as 8.1 looks 100% better, and feels like a more user friendly platform now.

if anybody gets a solution, let the world know.....or just me 😁 ******@gmail.com