Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-05-07T15:33:33+00:00

    Jacob W. Klein.  Amazing!  I thought I was on a deserted island.  You could not have explained it any better.  I have tried everything that everyone suggested on multiple posts, and the only time I ever got it to work was when I inactivated just about everything.  Once the upgrade installed, and I reactivated...the blue clicking sound from you know where returned.  (I actually starting having nightmare's with the sound in the background.) I reached out to Samsung, and they blamed Microsoft.  I reached out to microsoft level 2 support, and they took over machine, contacted online Samsung support, and the two duked it out.  In the end, Samsung admitted that there is a faulty hardware/driver situation, but refused to reveal what it was to the Microsoft tech, and only "offered" to look at my tablet if I sent it to them with money.  I had the MS tech on my phone, and he said that this problem with the 500T is known, but Samsung will NOT take full ownership of the faulty hardware/driver problem. 

    I've decided to keep it at 8.0 and continue to follow this specific post, as it is the best one out there for the XE500T1C-HA1US  Error 0xc1900101 - 0x20040017.  I'm sure once a solution is presented, this post will the first to announce it.

    Thank you for all the research and hard work.

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  2. Anonymous
    2015-05-07T18:36:11+00:00

    Jacob W. Klein.  Amazing!  I thought I was on a deserted island.  You could not have explained it any better.  I have tried everything that everyone suggested on multiple posts, and the only time I ever got it to work was when I inactivated just about everything.  Once the upgrade installed, and I reactivated...the blue clicking sound from you know where returned.  (I actually starting having nightmare's with the sound in the background.) I reached out to Samsung, and they blamed Microsoft.  I reached out to microsoft level 2 support, and they took over machine, contacted online Samsung support, and the two duked it out.  In the end, Samsung admitted that there is a faulty hardware/driver situation, but refused to reveal what it was to the Microsoft tech, and only "offered" to look at my tablet if I sent it to them with money.  I had the MS tech on my phone, and he said that this problem with the 500T is known, but Samsung will NOT take full ownership of the faulty hardware/driver problem. 

    I've decided to keep it at 8.0 and continue to follow this specific post, as it is the best one out there for the XE500T1C-HA1US  Error 0xc1900101 - 0x20040017.  I'm sure once a solution is presented, this post will the first to announce it.

    Thank you for all the research and hard work.

    I too, decided to downgrade back to 8.0 for the time being.  This is my father-in-laws tablet and he figured having sound was more important than the 8.1 update debacle.

    Anyone know the best phone number to log a formal complaint/resolution request with Samsung.   I believe that is the only way to get this resolved.  The more people to contact Samsung the better.

    In the meantime, I will continue to monitor this thread.

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  3. Anonymous
    2015-05-07T19:17:07+00:00

    I have been going through their Live Chat channel:

    http://www.samsung.com/us/support/live-chat.html

    Not making progress yet, but still trying...

    I'd suggest you try too :)

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  4. Anonymous
    2015-05-07T19:58:31+00:00

    Samsung - 1-800-726-7864

    Microsoft - 1-800-936-4900

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