Samsung ATIV Smart PC 500T 8.1 Update

Anonymous

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

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Anonymous

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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63 additional answers

Anonymous

2015-08-26T15:30:01+00:00

I was able to perform the Windows 8.1 update by first removing all of the Realtek Software using the Add/Delete Software feature of the Control Panel. I did not reinstall the software audio drivers after the successful update. I then proceeded to update to Windows 10, again with out installing the audio drivers. This update was successful without any audio. I then decided to live dangerously by installing the audio driver from the Samsung support site. I downloaded the SW Update zip file and installed same. ( The program only shows Windows 8 and 8.1 when it shows the available operating systems - I used 8.1 ) I then ran the program unchecking all the updates with the exception of the sound/audio file which I was able to install successfully. I am now on day 2 of using Windows 10 with sound . I'll keep you posted.

Okay, but ... the problem happens when you install sound drivers and reboot.

So... are you also able to reboot successfully, without getting into a loop of spinning dots?

(PS: I hope you had created a restore point before you installed the sound drivers).
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Anonymous

2015-08-26T18:55:05+00:00

Jacob, I have rebooted the tablet and turned it on & off without any issues. The audio is working fine.

Ron
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Anonymous

2015-08-26T19:05:36+00:00

Thanks for the reply, Ron. I'm glad it worked for you. I look forward to trying the Windows 10 upgrade out, on my dad's Samsung, in a few weeks.
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Anonymous

2015-08-27T05:29:42+00:00

I think I have found the solution for me, throw this tablet in the garbage and buy a Microsoft Surface. Sorry Samsung but your support is unacceptable. I am done spinning my wheels on a product and manufacturer that doesn't care enough about their customers to rewrite a simple sound driver to reorganize hardware boot priorities.
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