Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-06-19T17:47:35+00:00

    Got a call from "Wallace" at Samsung, he acknowledged that there is a problem and that Samsung and Microsoft are working together to find a solution.  I want to get 8.1 back on my tablet and feel that this acknowledgment was probably the biggest hurdle.

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  2. Anonymous
    2015-06-18T21:13:10+00:00

    Microsoft, Samsung and Realtek sleep!!!

    i hope that someone of them read this forum!!!

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  3. Anonymous
    2015-06-18T19:07:53+00:00

    I have been working on my dad's 500t for a week straight now. Through trial and error I have found out for sure what the issue is. The REALTEK software prevents windows 8 from updating to 8.1. Then the problem after that is updating and reinstalling the sound drivers, every time I try it becomes unbootable. Its a good thing I have manually been creating restore points.

    This is what I did:

    1)reset windows 8 to factory specs

    2)uninstall all unnecessary apps and programs (Including antivirus programs) *Restart

    3)Update windows 8 all the way (*restart)

    4)Update any remaining apps all the way (*restart)

    5)uninstall realtek, then clean the disk out of junk (*restart)

    6)Setup the clean boot and restart

    7)Go to the Microsoft Store and Update to 8.1

    8)After 8.1 finishes IMMEDIATELY ENABLE DISK PROTECTION AND CREATE A RESTORE POINT.

    *From this point forward any progress you make and get a successful restart create a new restore point.

    1. Start with important Windows Updates small chunks at a time (5 or so at a time restarting and creating restore points between each)

    Now I am trying to see how to go about fixing the sound. I will let you know how it goes.

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  4. Anonymous
    2015-06-17T14:57:50+00:00

    And now...the rest of the story.  Once all updates were installed, the Samsung SW wanted me to install their sound driver, which I did, which caused unstability, and a freeze-up at next re-start.  I was able to SafeBoot, and get back to point in Windows 8.1 that didn't have soundcard driver installed.  I have let Samsung know my results of their suggestion, asked them how to get my sound to work, and suggested they open an official inquiry, and include both RealTek and Microsoft in their research of a solution. 

    In the meantime, for those who want Windows 8.1, and sound, there are a couple of work-arounds.  I have a headset that works through a USB port (Logitech), and, secondly, I also have an external soundcard that plugs into USB port.  The soundcard has an audio input and output that works fine.  either one works.  The bluetooth driver still works though, so you can always use bluetooth speakers or headset.

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