Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

Was this answer helpful?

6 people found this answer helpful.
0 comments

63 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-04-21T20:52:29+00:00

    you can explain step by step how should I proceed?

    I must start from win 8 or win8.1?

    I have to install the drivers from Samsung sw-upadate?

    thanks for the help

    Sabino

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-04-21T15:51:35+00:00

    Wow.  Sounds like you have never actually seen the problem. 

    This problem occurs if you've never even used the machine after wiping the hard drive clean and reloading it from the beginning - only letting Windows Updates do what they want to do.

    This includes only installing the Operating System, Microsoft updates and the 8.1 update.  That's it.  Nothing else.  The 8.1 update is enough to destroy it.

    Rob

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-04-21T15:01:49+00:00

    Thank you for your response.

    Are you facing the same issue after updating the Samsung Ativ Pro 500T?

    Method 1:

    Set Internet Explorer as default web browser and then try to update Samsung Ativ Pro 500T.

    Method 2:

    If still the issue persists, try reinstalling the Samsung Ativ Pro 500T drivers and check if the issue persists.

    Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-04-20T20:44:08+00:00

    As others have mentioned,   the only way I was able to upgrade to 8.1 was to uninstall the realtek audio drivers,  and leave them uninstalled.    8.1 works fine as long as I leave the audio drivers disabled.

    When I install and enable sound the device hangs at boot-up.

    So thus far,   I've learned to live without sounds.   Only other option at this point is to downgrade back to 8.0.

    I even attempted to install old driver versions, but the results are the same.

    Come on Samsung/Microsoft,   help us out here!

    Was this answer helpful?

    0 comments