Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-04-20T20:44:08+00:00

    As others have mentioned,   the only way I was able to upgrade to 8.1 was to uninstall the realtek audio drivers,  and leave them uninstalled.    8.1 works fine as long as I leave the audio drivers disabled.

    When I install and enable sound the device hangs at boot-up.

    So thus far,   I've learned to live without sounds.   Only other option at this point is to downgrade back to 8.0.

    I even attempted to install old driver versions, but the results are the same.

    Come on Samsung/Microsoft,   help us out here!

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  2. Anonymous
    2015-04-20T20:28:09+00:00

    No!!!!

    I am waiting from tree week

    I hope Microsoft or Samsung read

    these post!!!!

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  3. Anonymous
    2015-04-20T01:05:29+00:00

    I'm in this same situation, exactly.  I actually own about 5 of the Samsung ATIV  Smart xe500t1c-ha1us.

    2 of these units were able to finally reboot and not freeze on the boot screen with the horrid blue camera clicking freeze when upgrading to 8.1.  The other 3 units won't even survive the update to 8.1.

    The 2 units that are updated to 8.1 have the same booting freeze issue with that second big 450MB 8.1 update in March.  Everything up to that updates, but I'm stuck as well.  It is really unfortunate, and I hope some body out there has been able to get the updates working.

    Any new assistance from Microsoft or Samsung anyone?

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  4. Anonymous
    2015-04-11T08:19:54+00:00

    The problem is the same for my Samsung ativ pro 500T!!!!

    I installed all update without audio driver and my tablet is working.

    I don't use and audio capabilty!!!!!!!

    I am waiting some update from Microsoft or Samsung!!!!!!!!

    Sabino

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