Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-04-07T14:40:55+00:00

    Hi Sabino,

    I apologize for the delayed response to your post and the frustration this issue has caused you.

    To understand this issue better, I would like to know the following information:

    1. Are you aware of any changes made on the PC prior to this issue?
    2. What is the make and model of the PC?
    3. What exactly it means when he says" Audio driver freeze", does the audio sound stops working?

    Also refer to the link provided below to Run the Audio troubleshooters.

    Follow the steps to run the troubleshooter:

    http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Hope this will resolve the issue. Please reply to us with the information we will be happy to help!

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  2. Anonymous
    2015-04-03T08:16:20+00:00

    Same problem !!!!!

    Audio driver freeze when restart win 8,1

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  3. Anonymous
    2015-03-23T04:36:52+00:00

    i am having the same problem.  ran all updates, then tried to update to 8.1 and it freezes on install after a day it kicks back to windows 8

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  4. Anonymous
    2015-03-20T13:21:15+00:00

    Rob,

    I am having the exact same problem, and am tired of it!  There seems to be no solution.  First and last Samsung I'll ever own.  I am going to go back to original state one last time, and not install 8.1, and hope 10 solves the issue.

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