Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-06-03T01:26:30+00:00

    I've seen another topic that the same issue is seen in Win 10 Insider Preview.

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  2. Anonymous
    2015-06-03T00:14:06+00:00

    You need to have 8.1 installed to get to 10.  You can't get there from 8.  And yes it's a free upgrade. But you have to get this tablet upgraded to 8.1 or it will be lost in time forever. That's why this is such a big issue. So maybe they'll fix the problem in 10, but either way you need to lose the corrupted Realtek driver even to get there.  Uninstall it, don't just disable it.  I tried disabling first and had to go through one more failed install.  Bluetooth audio still works so you don't have to lose audio in the meantime.  Just pair up a cheap Bluetooth speaker.

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  3. Anonymous
    2015-06-02T22:50:10+00:00

    I also have a Samsung ATIV and ran into the 8.1 problem.... I heard that Windows 10 might be availabe for free for users having Windows 8.1. As anyone tried it ? If so, does realtek driver works with Win 10 ?

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  4. Anonymous
    2015-06-01T23:30:04+00:00

    You need to uninstall or disable the Realtek I2S Audio Codec.  And Windows 8.1 will run properly but you have no sound.

    Chatted online with Samsung and all they could say was:

    "Edward: So it might not be compatible with the tablet that is why it is not allowing the update."

    But how could that be when they provide drivers for Windows 8.1.  So they had to have tested it.

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