Asus M80TA stylus is not working I2C HID Device Error Code10

Anonymous
2014-04-25T19:03:01+00:00

Hi,

I have an M80TA Asus vivotab note 8, which has worked fine for almost 2 months. Then suddenly the stylus wasn't registered, but after a reboot everything seemed to work again. The next day it happened again but then the stylus stopped working at all. I receive code 10 error message regardless whether the wacom driver is installed or not. I also went through the latest wacom driver install / remove, removed the display adapter but to no avail (this was suggested in a related thread).

I've reinstalled the whole windows wiping the whole drive, but still nothing. The same error 10 appears. Is it possible that the wacom stylus has gone out of work? Are there any fixes I should download from Microsoft?

Please help me in solving this issue.

Roland

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-04-26T16:01:27+00:00

Hi Roland,

Let’s check the following registry location:

Note: You need to log in as administrator to perform this task.

Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

  • Use your hand to perform these steps.
  • Press Windows key + R key.
  • Type regedit in the run box, hit Enter in the keyboard.
  • In the Registry Editor, navigate to the below location:

*HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class*

  • You should see a long list of registry subkeys, try to find the below registry key.

4D36E968-E325-11CE-BFC1-08002BE10318

  • Right click on it and click Delete.
  • When you are prompted to confirm the deletion, click Yes.
  • Exit Registry Editor.
  • Restart the computer.

If the issue still persists, please contact the Asus support.

http://vip.asus.com/FORUM/

Try these steps and let us know the results.

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  1. Anonymous
    2015-12-12T18:42:42+00:00

    Hi All,

    I had the same issue.

    I uninstalled all of the HID drivers from device manager.

    Then, I did a restart 9as this will re load the drivers).

    And Bingo!! It worked.

    Many hours spent trying to resolve this.

    Hope this helps.

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  2. Anonymous
    2015-11-16T09:34:23+00:00

    Hi, Roland

    Today, I experienced a surprise fix for the Wacom stylus.

    Instead of uninstalling the I2C HID Device, I uninstalled the Nokia 111 Bluetooth earphone drivers.

    Soon afterwards I found the stylus working again.

    I hope it is a permanent fix. I don't know how to uninstall the Nokia 111 drivers from my Vivotab as it seems to come back after rebooting. It may have had a conflict with the stylus drive.

    It may be good idea to uninstall all conflicting Human interfaces and reinstall them leaving the Wacom stylus driver intact. Try and see.

    Kind regards

    Wilfred

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  3. Anonymous
    2015-11-07T02:18:02+00:00

    Hi,

    I had this issue happened to my Vivotab M80TA so many times. I did everything possible to get it back to work again after searching. I did read all advice and tried all (including driver uninstall and updating software from stylus manufacturer etc. etc.) and experimented with each one of them except taking the back cover off as it will make the warranty null and void. The fault kept coming back after some time.

    Then I took it to the service agent in Auckland, New Zealand. They replaced some vital part called MB (must be Mother Board?) and gave it back to me. It worked again nicely for three months and back again same issue is there! I don't think they have a solution to this. I have given up and it is so difficult to use the touch inputs with excel sheets. I have decided to throw it or give it away.

    If you do find a solution please let me know ASAP so that I need not dispose it

    Kind regards

    Wilfred

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  4. Anonymous
    2015-11-05T20:12:04+00:00

    No matter what permissions I enable, I cannot delete the registry key.

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