Asus M80TA stylus is not working I2C HID Device Error Code10

Anonymous
2014-04-25T19:03:01+00:00

Hi,

I have an M80TA Asus vivotab note 8, which has worked fine for almost 2 months. Then suddenly the stylus wasn't registered, but after a reboot everything seemed to work again. The next day it happened again but then the stylus stopped working at all. I receive code 10 error message regardless whether the wacom driver is installed or not. I also went through the latest wacom driver install / remove, removed the display adapter but to no avail (this was suggested in a related thread).

I've reinstalled the whole windows wiping the whole drive, but still nothing. The same error 10 appears. Is it possible that the wacom stylus has gone out of work? Are there any fixes I should download from Microsoft?

Please help me in solving this issue.

Roland

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-04-26T16:01:27+00:00

Hi Roland,

Let’s check the following registry location:

Note: You need to log in as administrator to perform this task.

Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

  • Use your hand to perform these steps.
  • Press Windows key + R key.
  • Type regedit in the run box, hit Enter in the keyboard.
  • In the Registry Editor, navigate to the below location:

*HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class*

  • You should see a long list of registry subkeys, try to find the below registry key.

4D36E968-E325-11CE-BFC1-08002BE10318

  • Right click on it and click Delete.
  • When you are prompted to confirm the deletion, click Yes.
  • Exit Registry Editor.
  • Restart the computer.

If the issue still persists, please contact the Asus support.

http://vip.asus.com/FORUM/

Try these steps and let us know the results.

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  1. Anonymous
    2014-04-28T09:56:59+00:00

    Hi Roland,

    I understand that, even after a complete restore, touch is not working and you are unable to delete the registry entries . This issue might happen, if the system recovery image is damaged. Please contact ASUS support and check if they can help you restore the computer to factory restore using another image.

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  2. Anonymous
    2014-04-28T05:56:42+00:00

    Hi Babu,

    I've tried it several times. I set every single entry's permission to full access and it still didn't work. I restored everything using the windows recovery and tried again with the same result. (I need a complete restore, since when trying to restore the registy from the exported file, I get permission error and complain about entries opened and used by the system.)

    Do these tablets have a custom tailored windows 8.1? 

     Thanks,

    Roland

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  3. Anonymous
    2014-04-27T13:14:59+00:00

    Hi Roland,

    Take the full control of the 4D36E968-E325-11CE-BFC1-08002BE10318registry key.

    a. Browse to the 4D36E968-E325-11CE-BFC1-08002BE10318 location and right-click on it.

    b. Select Permissions.

    c. In the Permissions window, click on the account name under Group or User names.

    d. Then click on the box next to Full Control.

    e. Click on Apply and OK.

    f. Now check if you can delete the registry (4D36E968-E325-11CE-BFC1-08002BE10318)

    location.

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  4. Anonymous
    2014-04-27T07:03:53+00:00

    Hi Babu,

    Thanks for the reply. I've tried your suggestion, but unfortunately I couldn't delete the whole tree under **4D36E968-E325-11CE-BFC1-08002BE10318.**I've received a permission denied, even though I have administrator privilege. (The preinstalled windows 8.1 doesn't have a Local user and groups tab under Computer Management. So I could only use the control panel users section.)

    The folder I was unable to delete was Properties. I cannot even open that leaf due to permission denied. 

    By the way I've contacted 2 days ago Asus support, but no reply so far.

    Is there anything else you can suggest to solve the problem?

    Thank you for the help.

    Roland

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