Asus M80TA stylus is not working I2C HID Device Error Code10

Anonymous

Hi,

I have an M80TA Asus vivotab note 8, which has worked fine for almost 2 months. Then suddenly the stylus wasn't registered, but after a reboot everything seemed to work again. The next day it happened again but then the stylus stopped working at all. I receive code 10 error message regardless whether the wacom driver is installed or not. I also went through the latest wacom driver install / remove, removed the display adapter but to no avail (this was suggested in a related thread).

I've reinstalled the whole windows wiping the whole drive, but still nothing. The same error 10 appears. Is it possible that the wacom stylus has gone out of work? Are there any fixes I should download from Microsoft?

Please help me in solving this issue.

Roland

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Roland,

Let’s check the following registry location:

Note: You need to log in as administrator to perform this task.

Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Use your hand to perform these steps.
Press Windows key + R key.
Type regedit in the run box, hit Enter in the keyboard.
In the Registry Editor, navigate to the below location:

*HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class*

You should see a long list of registry subkeys, try to find the below registry key.

4D36E968-E325-11CE-BFC1-08002BE10318

Right click on it and click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

If the issue still persists, please contact the Asus support.

http://vip.asus.com/FORUM/

Try these steps and let us know the results.

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40 additional answers

Anonymous

2014-07-10T21:00:44+00:00

I am having the reverse issue, my finger doesn't work on the touch screen but my stylus does. Do you think this could be the same type of sensor issue?

I have been trying to veer away from sending my tablet in for repair, however, I have not been able to find any fix online...
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Anonymous

2014-06-17T03:53:08+00:00

Thanks for the reply. The tablet was fixed at Asus service by replacing the sensor that was responsible for stylus handling. I hope the whole issue was just a manufacturing problem.
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Anonymous

2014-06-14T16:39:59+00:00

hello Babu

Asus sucks..feeling very upset on buying this tablet. just bought it for the wacom stylus and ability of windows 8.

they dont even respond to support tickets.

what is the option... honestly, this is the last time i am trying windows 8 tablet. will try to prevent all whom i can from buying asus and windows 8 combination.

post a solution which doesnt require to reset to factory settings.

thanks

guru
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Anonymous

2014-05-01T14:17:13+00:00

Hi Roland,

Take the full control of the 4D36E968-E325-11CE-BFC1-08002BE10318registry key.

a. Browse to the 4D36E968-E325-11CE-BFC1-08002BE10318 locationand right-click on it.

b. Select Permissions.

c. In the Permissions window, click on the account name under Group or User names.

d. Then click on the box next to Full Control.

e. Click on Apply and OK.

f. Now check if you can delete the registry (4D36E968-E325-11CE-BFC1-08002BE10318) location.

Just curious --- what is that key's purpose in life?

Also reading that more than a few people are having pen registration problems with this particular tablet. This has been goin' on for months. Users shouldn't be foolin' around and jumpin' through hoops so much to fix this. The ball should be in ASUS's court.
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