Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  1. Anonymous
    2015-10-30T21:31:18+00:00

    It is easier to intall OSX than making a Backup under Windows :)

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  2. Anonymous
    2015-10-30T21:54:31+00:00

    Fresh install is not same as restore.

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  3. Anonymous
    2015-11-18T04:58:52+00:00

    Nope. The error persists in Windows 10.

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  4. Anonymous
    2016-01-05T10:58:36+00:00

    Purchased Dell XPS 15 9550 fully loaded i7 6th Gen, 16GB MEM will upgrade to 32GB when available, 4K screen, 1TB for $2300 and added  3yr warranty and Accident protection for $350.

    It's 15" screen laptop in 14" footprint.  The laptop is literally 14" wide.  The borders on screen have been practically eliminated which permits smaller dimensions.

    Not sure whether I'll create a system image backup as the last time I did it back in 2014-6-1 or so it destroyed my system SSD...

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  5. Anonymous
    2016-01-05T11:52:31+00:00

    Actually, I agree. When I initially upgraded to Windows 10, my first month's System Image backup worked! I was so pleased :) 

    But ever since then, it has gone back to failing every month with the same useless error message telling me to run CHKDSK /R on the source and destination, which never finds and problems. 

    So, yep, it's still broken.

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