Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-03-12T10:48:14+00:00

    Was your drive a rotary or SSD? 

    Mine's rotary sata. Old one 500gb seagate.

    i think microsoft's chkdsk utility is not that robust / consistent - it doesnt flush out the bad sectors but during image backup, it detects issues and abend the backup process midway. Actually i'm quite frustrated with windows 8 on the other features as well. Have started to switch over to osx for my entire household.

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  2. Anonymous
    2015-03-13T12:35:05+00:00

    sid-B,

    What operating system is on your tablet?

    Sounds like it's running some version of Microsoft?

    Reason I'm asking is I've not seen any type of Microsoft System Image backup on Android Os.

    I know many tablet come with Microsoft OS and that is what I suspect is on your tablet, but would like to confirm.

    The problem and challenge with creating an image of your tablet is:

    1. How do you confirm the image is legit
    2. How do you confirm you can restore it without destroying your current image
    3. And if you do restore it and it doesn't work, your tablet is wiped-out.

    I guess one alternative would be to purchase another tablet exactly same as the one you backed up and try to restore your image to that.   If that works reliably, you see everything that was on your original tablet, then try system image backup on original tablet and restore on 2nd purchased tablet several times.   If it works 100% of time, then you've probably found a solution.

    Most of the pc and tablet manufactures do not provide means to clone your system.  They provide cloud storage or expect you to backup your data only, so in case of system issues, they'll reset or refresh OS with factory default settings and then you can reconfigure your system and copy your data back.

    Sort of amazing that with all the advances in technology, hardware and software that none of the manufactures have a simple mechanism to clone your device, pc, tablet or phone.

    I suspect the reason they haven't invested in this is because they are afraid of people stealing their software.

    Saving image then restoring to a system and person who hasn't purchased it.

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  3. Anonymous
    2015-03-13T13:08:02+00:00

    DanzlZme,

    I never had any issues when attempting to clone drives in a desktop / server system; whether it was a direct cloning of drives ( drive to drive directly ) or creating an image and restoring it to another drive or the original drive.

    Are you using desktop computers only?

    All my posts have been for laptops.  While software should behave the same for both desktop, laptops, and other portable devices, it doesn't.

    I've never seen a laptop nor portable device that comes from factory with multiple partitions user can use unless the person reformats and installs everything themselves.  They usually come with a C: drive where everything is installed OS, Applications and your data, and D: drive where they put recovery stuff...

    Desktops can easily restore to another drive within the system using the same controllers.

    In laptops and portable devices, target device is connected typically via a USB, eSATA, etc..

    You're suggestion to try and save image to a network drive is good...

    However, in my case and on four different brand new laptops all the same exact configuration, System Image Backup "Never" worked.  Nor was the manufacture ever able to get it to work.  In fact the manufacture couldn't get their system image reset disk to restore the system back to default ( the way system was shipped ).  They sent me four different USB sticks and none of them worked.  After pushing them to have their engineering department confirm to me it worked, they discovered it had never been tested and this is one of largest, if not the largest PC / Laptop manufactures in US...

    To be clear, I paid over $10,000, to purchased four laptops exactly the same and tried to get Microsoft System image backup to work.  System Image Backup would work initially, then always fail after windows update. System image restore never worked.  So I returned three of the laptops and kept one.  While $10,000 may have seemed expensive to simply test cloning a laptop, the work I'm performing on my laptop is significantly more important than the laptop itself.  I have multiple VMs and other configurations setup where it's not possible to do a simple drag and drop. 

    I've been very fortunate to find two solutions:

    1. use bootable flash drive ( thumb drive ) with Unbuntu installed and " dd " drives
    2. use bootable flash drive ( thumb drive ) with Acronis True Image installed and clone drives

    * When I say clone, I mean copy from internal via USB3 to mSATA drive installed in a USB3 mSATA enclosure.

    Problem with many of todays laptops are they are not permitting battery nor internal hard drives to be removed and doing so voids warranty.

    My personal stance is this....

    If you're using desktop, you shouldn't experience any issues, but make sure you try it.  Trying backup and restore on a desktop is simple because you can simply add another drive without any complications.

    However, if you're using a portable device, laptop, etc...  Good luck and whatever solution you find stick with it because it's very personal... What works for one may or may not work for another...

    Also, desktop drives SATA or SSD aren't very expensive compared to mSATA or mSATA.2...

    1TB in my laptop used to cost $500, now it's down to possibly $400-$450...  Equivalent for desktop is possibly $100...

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  4. Anonymous
    2015-03-13T13:43:49+00:00

    I agree, MS chkdsk doesn't seem to be as good as it used to be...

    I had same error as GSlone, in fact that is reason this trhead was opened.

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  5. Anonymous
    2015-03-13T14:48:13+00:00

    I use them on laptops, tablets desktops servers and they all work. If you can create an image without an issue but restoring to it is you may need to grab the latest drivers and load them before you start the restore.

    Right before you restore from an image you get an option to install certain drivers first. maybe that will help.

    If they can't get the system restore to work on their own media they have an issue. I don't know how they are loading the OS on the laptops in the factory but ai would have to assume they are using a system image to do it using DISM.

    Try taking the hard drive out of one of the laptops and hooking it up to a SATA port in a computer you can make and restore the image to. Create a new image adding in the laptop drive to see if it can complete the image restore.

    You can also get an old desktop replace the drive with the laptop drive load a clean install of windows and see if it can image it and restore.


    Chkdsk runs a little different then it used to. The standard chkdsk that runs when you start up is a little different then what it was in previous versions of windows.

    http://blogs.msdn.com/b/b8/archive/2012/05/09/redesigning-chkdsk-and-the-new-ntfs-health-model.aspx

    You can run more scans using the command prompt https://technet.microsoft.com/en-us/library/cc730714.aspx

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