Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-09-17T13:53:59+00:00

    I'll not be "moving on" from my PC as I use it daily and it works fine! (I'm just aware that I have no system image backup, should the disk ever fail - so although I wouldn't loose any data, I'd need to reinstall the OS and my applications from scratch, which would take days).

    Acronis is not a front end for Linux - it runs on Windows, and uses the MS VSS service.

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  2. Anonymous
    2014-09-17T13:55:14+00:00

    And I answered. You were sent several troubleshootng steps did you ever try them?

    No reason to be rude toward people trying to help

    Of course I did, and this is discussed extensively on the thread. Stop trolling.

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  3. Anonymous
    2014-09-17T14:01:27+00:00

    I sent you some and didn't hear back to the result or to the request for more info. If you are still having issues you should try rolling back the drive drivers to an older version and checking for firmware updates to the drive if they have them.

    Have you checked the drive makers support forum for people with similar issues or to see if people there have had success?

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  4. Anonymous
    2014-09-17T14:04:53+00:00

    The solution I described just works.  It works on any system, any hardware, any operating system.

    No if's, no but's, no maybe's...   It just works...

    I created two bootable USB thumb drives:

    a. Acronis True Image 2014

    b. Live Ubuntu

    I can walk up to any system and do following, because all systems have usb ports( USB2 or USB3 ).

    a. insert my usb thumb drive

    b. insert enclosure containing a mstata into usb port

    c. boot from thumb drive

    d. clone drive to drive ( internal to external ), takes minutes ( 8-15 ) not hours

    e. reboot system

    f.  presss F12 or whatever key to select boot device

    g. boot off enclosure - verifying clone worked

    Later drive fails or want to upgrade

    Replace drive in system ( desktop or laptop )

    a. insert my usb thumb drive

    b. insert enclosure containing a mstata into usb port

    c. boot from thumb drive

    d. clone drive to drive ( external to internal ), takes minutes ( 8-15 ) not hours

    e. reboot system

    f. comes right up

    Clones are fast because we're writing from mSATA to mSATA which typically has writes times of 500MB/s, but USB3 super speed ( SS ) ports are limited to ~300-350MB/s (400MB theoretical limit ).

    So why even bother with system image backup when what I've shared works with any system, any hardware, any OS, any time, any where?

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  5. Anonymous
    2014-09-17T14:22:36+00:00

    DanlZme,

    While it may not be a Microsoft support form, Microsoft does monitor and also comments frequently on simpler issues in many of the threads.

    I agree with you concerning ratio of those it works for vs those it doesn't determines urgency.

    Vendors will not help you with software.  If you purchase desktop or laptop, they support system ( hardware ) not software.  They may look at issue and see if it's user error or something simple, but that's it...

    And no I don't think you are being rude...

    This will be my last email to this thread unless someone has specific questions they'd like to ask me concerning solution I discovered.

    Pleasure interacting and communicating with everyone...

    The way systems are being designed and direction industry is going to is:

    a. put all your data in cloud

    b. put os images in cloud

    c. you only need physical device to boot from

    d. all your data is in cloud

    e. if system dies, or worst

    f. there will always be some reserved boot item in bios

    g. which will allow you to connect to cloud and reimage your drive

    h. then download all your data again including configurations

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