Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-25T00:13:02+00:00

    I've had this problem since vista, it's a known bug, my error is 0x80780119 but I'll bet it's the same problem.

    there's a workaround that worked for me.

    https://support.microsoft.com/en-us/kb/2930294

    basically you disable the system restore winRE.

    run the system restore backup.

    enable system restore winRE.

    the kb also shows how to resize the system restore partition or us a third party partition manager too, much easier.

    maybe Microsoft will fix this in win 10.

    dreaming...

    Robbie

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  2. Anonymous
    2015-04-22T19:58:39+00:00

    ....

    I've used a slightly different approach, other than what Saltgrass has indicated, but the end result is the same.  I was able to do a System Image Backup using the Control Panel-File History route as well as using the "webadmin startbackup ..." command that I discussed previously.

    As Saltgrass points out there is a Hidden System Directory labelled System Volume Information which contains a hidden directory labelled WindowsImageBackup.  Deleting the WindowsImageBackup directory is all it took to get my system to perform a System Image Backup.

    Here are the steps I took to remove this directory -

    • Hold down the Windows Logo Key and X to obtain a selectable menu
    • Select Command Prompt (Admin)
    • Type "cd"   to get to C: drive which is generally the drive containing System Volume Information
    • Type "dir /a" to display the directories.  System Volume Information should be visible.
    • Type "cd System Volume Information" to change to the System Volume Directory.
    • Type "dir /a" to make sure the directory WindowsImageBackup is present
    • Type "rmdir WindowsImageBackup /s" to remove the directory
    • That's It!  Now going to Control Panel, selecting File History, and System Image Backup worked, at least for me.

    Hi guys,

    I had exactly the same issue with system image backup as Feline1 has. For some time I was working around it by using EaseUS ToDo Backup Workstation 6.5. It was able to successfully create the backup (I never had the 'lovely' opportunity to verify if restore form these backups work).

    Now I decided (for whatever reason) that I would like to make WindowsImageBackup work on my laptop (Lenovo E431 with 250 GB SSD).

    I tried the procedure quoted above but it did not work, the error persisted.

    Then I did following on the external drive serving as destination for the backup (It was the original 1 TB HDD coming with the laptop, I swapped it very soon for current SSD):

    1. drop existing partitions (I had only 1 there)
    2. create new primary partition
    3. assing new partition with drive letter (I used different letter from the one used before format)
    4. format the drive (I used quick format to NTFS)
    5. Try windows image backup again

    And voila! windows image backup finished successfully. YAY!

    I am not sure if it was really necessary to delete the windowsimagebackup from System Volume Information folder (as just this did not solve the problem for me).

    Maybe just the steps 1 - 4 described above would do the trick. On the other hand I did not notice any negative effect of deleting the folder.

    Hopefully this procedure could work for some of the other folks having this irritating issue.

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  3. Anonymous
    2015-03-18T17:09:52+00:00

    8.1 with bing was a test run to see if the free OS works. It seems like it did since they just said windows 10 is free even if you have a stolen version of windows to start with.

    They actually make less then 1% of their money from the OS. So you are correct free is the future for OSes. Although you can't compare Andriod's OS to Windows :)

    Android is 20 years behind Microsoft when you really break down the OS And Apple is about 5 years behind. No I don't want to start a argument over which OS is better. That is my view from a programmer's stand point. I can do more with Windows the Apple, they just don't have some really cool stuff like the way Windows handles apps on the full OS version and they way Cortana is integrated with the core of the OS.

    http://www.zdnet.com/article/windows-10-to-launch-this-summer-with-free-upgrades-for-pirated-copies/

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  4. Anonymous
    2015-03-18T14:27:08+00:00

    Hi sgms, you summed up all my concerns.

    I have Windows 8.1 WIth Bing running on my tablet, I was able to create the system image on an external SD card which I have then copied over to my external hard disk for backup.

    As you mention, until I really need to restore I am not going to try and restore :). If and when that does happen I will surely post my experience here.

    As for devices, Microsoft is competing with Android, they better not try to rely on revenues coming from OS installs especially on devices - those days are gone. Apple and Android both do not charge for OS once you have their device. For the PC platform I can understand if MS is concerned about piracy - however it was the ease of being able to get Windows in the 90's which got Microsoft OS to every home. Things are changing now, lots of folks are opting for Macs & Linux. I am not saying allow piracy but make it easy for legit users to reinstall the OS if their original install gets corrupted. Also, I'd like a way to surrender a Windows license for a particular h/w config and use the released license on a new h/w config - this discussion is for another day :).

    As a consumer, I just want to protect my device, not just the hardware but also the software since Windows is known to get blown-away and only way out is a reinstall. This is why I even thought of creating a system backup in the first place.

    Oh well, I'll just be careful of what I download & install on my tablet.

    Good day,

    Cheer

    Sid

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  5. Anonymous
    2015-03-18T14:12:18+00:00

    Thanks for the information. Its good to know the restore work.

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