Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  1. Anonymous
    2014-05-29T13:27:04+00:00

    The actually BlackBerry backups are on my D: drive, not C: - so I'm not sure there's any copies of encrypted BlackBerry files on C:  ... on the other hand, it does "sync content" so maybe there is.

    I was rather hoping that there was some way of persuading the VCSS to provide debug info as to what files it was trying to copy when it experienced this mysterious "I/O error".  So far, the logs haven't revealed anything worth a damn.

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  2. Anonymous
    2014-05-29T13:12:17+00:00

    Well,OK, but I was going to compare it to one I had run to see if I could narrow down the problem.

    Did you ever remove the Blackberry files from that system?

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  3. Anonymous
    2014-05-29T07:48:05+00:00

    Regarding the making of a clone drive - I have used Seagate Disc Wizard (free download - made by Acronis).  It will work for Seagate or Maxtor drives.  I think Western Digital has something similar.

    If you use Seagate Disc Wizard you can clone a drive as follows so long as one of the drives is a Seagate or Maxtor drive:

    • Under the Tab Tools and Utilities
    • Select Clone Disk and follow prompts

    Can't remember the manufacturer but it's neither of those, I'm afraid.

    Another possibility, I suppose, is that some BIOS setting on my motherboard doesn't agree with the drive. But I would expect that to cause all sorts of system instability and crashes, which I'm not getting. The only time I ever get a problem is running the VCSS.

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  4. Anonymous
    2014-05-29T07:46:02+00:00

    If the system file checker finds an error, you can use the command below in an administrative command prompt to put a text file on your desktop.  Since the log includes all the SFC runs, you might check it so it only contains the last run.

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

    I've already done that - the log file has no useful information in it whatsoever, I'm afraid! :/

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  5. Anonymous
    2014-05-28T22:01:05+00:00

    Regarding the making of a clone drive - I have used Seagate Disc Wizard (free download - made by Acronis).  It will work for Seagate or Maxtor drives.  I think Western Digital has something similar.

    If you use Seagate Disc Wizard you can clone a drive as follows so long as one of the drives is a Seagate or Maxtor drive:

    • Under the Tab Tools and Utilities
    • Select Clone Disk and follow prompts

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