Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  1. Anonymous
    2014-07-14T19:43:16+00:00

    I take it that partition table you're showing is from a desktop as I'm not aware of any laptop drives that are 2TBs.  Biggest 2.5" SATA and MSATA drives I believe are 1TB..

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  2. Anonymous
    2014-07-14T19:23:07+00:00

    Your partitions look OK, except for the 8 GB OEM partition.  I don't believe one of the ~8 GB partitions should be there.  The one showing as OEM, could be a reason the system is having a problem.  There is a situation where using a certain Partition Management utility was causing Recovery Partitions to be shown as OEM which disabled the Recovery system.

    Since my new Dell system has an 8.72 GB Recovery partition, I would have to think the 7.51GB partition you show is the real one, but there is no way for me to tell for sure.

    The 40 MB OEM partition is normal and is where Dell keeps its diagnostic utility.

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  3. Anonymous
    2014-07-14T19:04:30+00:00

    Does anyone know how to jump to specific pages.

    The box let's me input a page # but when I click next it just advances to the next page from where it's currently at.

    I want to be able to jump from say page 3 to .age 9.

    I'm using cell phone most of time not PC to write these posts.

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  4. Anonymous
    2014-07-14T18:58:40+00:00

    DanzlZme,

    My drive is dead; however, I'm going to file this information away for future reference should I encounter issues with system image backup. 

    I'm on my way store now to pick up 1TB Samsung msata drive.

    My next challenge and immediate concern is 1) hope recovery drive I created on usb stick will restore image to 1TB msata.  Original was 512GB.  2) I think recovery drive will format 1TB with same partition layout that was on 512GB msata so I won't have access to full 1TB - overhead. 3) I want to preserve  all the partitions below with exception of C:.  Want C: to use all additional free space.

    500MB EFI System

    040MB OEM

    750MB Recovery

    7.51GB Recovery

    8.00GB OEM

    300GB C: Boot, Page File, Crash Dump, Primary

    If I'm lucky system will put  C: at end of partition list which will make it easy to expand.  I believe there's built in utility to expand partition under manage disks.

    If not then maybe some clone software will permit backing up all partitions and restoring individual partitions to user preferred locations.

    There are so many questions which will get answered as I try to resolve all this.  I'm making lots of assumptions.  For all I know windows 8.1 may expect those recovery partitions to be in certain locations. 

    Dell said they would send me a USB stick with original configuration that I could use to restore system to original state it was shipped with.

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  5. Anonymous
    2014-07-14T17:41:11+00:00

    Did that work for you? I believe that file is just a record of when and what drives system image tool ran on. It should be ignored when you create a Systems Image Backup. Curious if this solution worked and if you took ownership you should give it back since there is a reason you can't get to the SVI dir without a lot of steps. If some evil program can write to it or delete from it your backups and other stuff would be useless.

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