Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  1. Anonymous
    2014-07-14T21:18:23+00:00

    The comment about not liking the factory drives was only referring to the factory software that I don't like. Obviously there are advantages to certain technology that is setup by the factory which is why I said it was my preference and not that everyone should do it.

    The comment about the rapid start was a joke because with a 5400RPM SATA drive Windows 8.1 starts up from a cold start in about 4 seconds. The Intel SRT is more than just Rapid Start.

    I could be wrong about the 40mb partition being used as a Cache for Rapid start it could be used for more but I ma 99% sure it is used for Rapid start too. It is not marked as recovery and the 8GB one is not either which means it is not a random recovery drive 

    http://en.community.dell.com/support-forums/laptop/f/3518/p/19410148/19963826.aspx look at

    DELL-Terry B on 10/19/2011

    http://en.community.dell.com/support-forums/laptop/f/3518/t/19475690.aspx

    I am curious if people that are having issues with using the Systems Image backup all have Intel Smart Response Technology enabled on the computer. If you look in the BIOS to see if the disk controller is configured in RAID Mode.

    When people try to do a systems image which drives are included as required along with the systems drive?

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  2. Anonymous
    2014-07-14T20:36:46+00:00

    Mine is an XPS 27 All-in-One.  The system has a 32 GB mSATA used for the Intel Smart Response Technology and a 2 TB HDD.

    I disagree with DanzlZme's explanation of the partitions.   But I will be checking to see if the 8 GB partition may have been used for Rapid Start.  I have not found anything which would indicate it would have an OEM designation, but I suppose Dell could have done it that way.

    Do you have a Rapid Start Icon in the hidden icons window?

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  3. Anonymous
    2014-07-14T20:09:36+00:00

    8GB partition is for hibernation used for Intel Rapid Start. The 40mb OEM partition is a buffer if you are using the 8GB partition. This is just for faster boot up from hibernate. The 2 recovery partitions contain Factory Settings and diagnostics Partition.

    I never use those because I am not interested in factory software but some people find it useful. The rapid start feature is kinda funny since it only takes a few seconds to startup anyhow. Those partitions could be causing an issue with your system image.

    Good luck.

    Anyone who got help,

    Don't forget to mark replies as helpful and answered so others can see helpful information without reading all 96 replies and counting.

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  4. Anonymous
    2014-07-14T19:52:55+00:00

    Thanks  works like charm.  Is your partition table from desktop?

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  5. Anonymous
    2014-07-14T19:45:42+00:00

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