Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  1. Anonymous
    2014-09-17T18:04:24+00:00

    feline1,

    Acronis True Image 2014 isn't even running on Windows.

    I clearly stated ( see below )  I made a bootable USB.  I boot off the USB and the GUI in the USB is running on top of Linux...

    I created two bootable USB thumb drives:

    a. Acronis True Image 2014

    b. Live Ubuntu

    No where did I ever mention I installed Acronis on or in Windows...

    Yes - sorry, I get that now.

    I still would like for Microsoft own native OS system image backup routine to work,

    without having to fiddle about with another OS and a 3rd party app!

    (Doesn't look like they're in a rush to fix it though!! Every 2nd Tuesday of the month, I scan the Windows updates for some hint that they've fixed it ..... nothing so far)

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  2. Anonymous
    2014-09-17T17:16:41+00:00

    feline1,

    Sorry you to took it that way.  I didn't mean for it to be offensive, derogatory or a "smart alec" response.

    It's a workaround.

    As for getting a fix, these forums at best provide workarounds, not fixes; unless what a user is doing and requesting is result of improper steps, procedures, misunderstanding or user error.

    This issue is a bug, it affects and afflicts many individuals on different platforms running different OSs, over many years.  As DanlZme shared, not enough cases nor individuals are affected to raise level of attention nor necessity for resolution ( fix ) from Microsoft.

    If you want to get a true fix, then you'll have to address and correspond with Microsoft directly.

    What can anyone in this forum do to resolve a bug other than provide some alternative ( workaround ).

    I know one can say it's the principle of the matter and that's a personal choice how much one wants to invest to prove a point.

    I think many, if not most, on this thread are looking for a way to basically backup their systems using system image backup.  They came to this forum because they encountered the issue for which it was opened.

    However, when system image backup cannot be fixed nor workaround related to system image backup provided, then alternatives are options.

    My suggestion isn't an in your face "get a mac"...

    My suggestion and " dd " solution will work on Pc as well as Mac as it's hardware and software independent.  And Acronis has a new version for Mac's also, so I suspect it can be cloned from a bootable USB too.

    But to get to the point, I sincerely apologize if you thought and felt I was insulting or attacking you.  That was not my intentions.  Just sharing nothing else.

    Out of curiosity.  Are you not backing up your system in the mean time with something else and confirming backup can be restored in some other manner until you can get system image backup to work?

    Reason for asking, if you're not going to backup your system unless you can get system image backup to work, then you're exposing yourself fora  major diaster should your drive go down for any reason and cannot be recovered.

    You come across as a very knowledgable person; however, with all due respect, if you're allowing your system to go unbacked up while you wait for someone to fix this, that's definitely not wise.

    Number one object is to backup your system and confirm backup works ( can be restored ) regardless of means.

    Second object is to get system image backup or whatever software one chooses to works.

    If investment and expendentures are overly expensive or time consuming, then at some point one " should ", doesn't have to, but should consider other alternatives and options and move on...

    This thread was opend 1/4/2014.

    a. There's been no help from Microsoft.

    b. There's not going to be any help from Microsoft.

    c. Even if MS decided to get involved, fix wouldn't come until much later, if ever.

    So why attack those who are sharing and making effort to impart information to thread ( community )..

    It's good you opened thread.  It's good place for others to share and express their experiences...

    But this is a community and it's public and it's for everyone ( so long as we're all respectful ).

    I've learned, I've grown and I've found an answer that meets my needs and I've moved on...

    The recent conversations after my last earlier post this morning 9/17/2014 have degraded not into constructive, focus discussions on solutions, but pointed attacks.

    This is my very last post to this forum.

    Thanks to all for your suggestions and opinions...

    Wish you best feline1, hope you get what you're looking for some day from this forum.

    I will not be posting anything else to this thread, so please do not expect any more replies.

    I've found solution that works on any PC, server, desktop, laptop on any OS running on PC...  Because you NEVER BOOT INTO THE PC, YOU BOOT OFF THE USB thumb drive...

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  3. Anonymous
    2014-09-17T17:13:22+00:00

    feline1,

    Acronis True Image 2014 isn't even running on Windows.

    I clearly stated ( see below )  I made a bootable USB.  I boot off the USB and the GUI in the USB is running on top of Linux...

    I created two bootable USB thumb drives:

    a. Acronis True Image 2014

    b. Live Ubuntu

    No where did I ever mention I installed Acronis on or in Windows...

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  4. Anonymous
    2014-09-17T16:24:21+00:00

    I didn't read, except the first 3 pages... wow.  Page 14 now.

    fwiw, I had a lot of problems with making my first system image on win8 with wbAdmin so I could make a schedule/task.

    I had something on D drive that was considered system..  with one of the fancy links that I cant think of the name right now..   that caused an error.     Once I got rid of that link & that error went .. my next fight was like you... tried everything.

    Finally,  making a folder on D drive named appropriate and turning on sharing on that folder, more or less making it the network share backup folder worked.   Think    Backup Operators   is proper permissions,  but I had given it   Everyone    as permissions originally.

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  5. Anonymous
    2014-09-17T15:07:56+00:00

    The solution I described just works.  It works on any system, any hardware, any operating system.

    With all due respect, that is not a solution or fix for the VSS service throwing an error,

    it is an entirely different workaround using 3rd party tools and OS.

    I started this thread to try and get a fix for this Microsoft error, to get smart alec replies about trying something else. You might as well say "use a Mac".

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