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Hello everyone.
I've a lot of people encounter problems similar to this, but here is my particular flavour:
I have a Windows 8.1. Pro (64 bit) desktop PC.
I am trying to use File History > System Image Backup to create a backup image of my C: drive.
I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)
Every time, the backup fails about 3/4 of the way through.
I get an error dialog saying
"The backup failed. The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"
I've spent many hours diligently running CHKDSK /R both on my C:\ and the destination drives, and it has never once found any problems.
I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.
My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.
But I basically haven't a clue! :)
I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Was your drive a rotary or SSD?
SSD drives don't do to well on chkdsk because the actually disk info is obfuscated from the OS. The drive drivers only tell the OS what the drive controllers want to see. It is best to make sure every drive driver is updated and there are a lot of them.
Running the check disk tools from the SSD maker is the best idea
Glad someone here got this to work and showed that the issue was in fact the drive not the imaging software
Every time, the backup fails about 3/4 of the way through.
I get an error dialog saying
"The backup failed. The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"
I've spent many hours diligently running CHKDSK /R both on my C:\ and the destination drives, and it has never once found any problems.
I had the exact same message in the past week and chkdsk does not show up any issues either. It was when i downloaded seatools dos version to check my seagate os harddisk (it's a few years old now) that it finally detected and fixed the bad sectors of the HD. After that, i was able to use windows 8.1 system image backup without any issues.
Try to download the HDD manufacturer's chkdsk or fixdisk app that is on DOS version and see if it will detect any bad sectors and rectify that like mine did. It is best to be on DOS as it will run off the CD/USB at bootup that allows it to fix any sector of the harddrive including the os or reserve partition.
good luck
The images are reliable. I make them all the time. I just restored 2 computers with images made a year ago and a month ago. As far as the tablet. Create a networked drive and make a system image the same way you already did. For the target drive you will use the network location.
I have never had a system image fail to work. The correct way to make a system image it to keep all personal files in a separate drive partition or physical drive. That is why it is called a system image not a backup.
The system image is for the system. You can use it for personal files but File history is better for that sue to the daily history.
You really don't want to store or restore an image that has 500GB of data. It will be old and a waste of space. It also increases the chances that your restore or creation of the image will fail.
Hello,
Thanks for the warning. I was able to create a system image on an SD card (d:). I then copied the image to an external USB drive for safely. However, now knowing that these images are not reliable, I am not feeling that happy any more :(.
Anyway, I'll see if I can use Acronis or some other software to create an image backup. The main problem with Tablet is that I can't just remove the HDD and attach it somewhere to create a disk image.
Cheers
Sid
Hopefully Microsoft some day will catch up regarding usability compared to Apple.
There are so many little things which are missing in Windows. (I use both OS X and Win8.1)
I am not going into detail since this would be off topic.
However if you want me to list those missing things I open a thread.
Anyways, since this Microsoft Backup thing does not work properly I have chosen to use Macrium Reflect which is free and looks promising.
