We couldn't complete the updates Undoing changes; don't turn off your computer

Anonymous
2013-12-17T06:54:27+00:00

Original title: problem while updating

I am not able to login. whenever i start my pc it shows"we couldn't complete the updates Undoing anges don't turn off your computer"   I am seeing this screen since  24 hrs.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-18T01:58:55+00:00

Hi,

Do you remember which Windows Updates you were trying to install?

I would suggest you to refer to this article and perform the troubleshooting.

http://support.microsoft.com/kb/949358/en-us

Clean Boot: After troubleshooting in a Clean Boot state, make sure to place the computer back to Normal Startup Mode following the same link.

Let us know if it helps. If the issue persists, please reply, we will be glad to assist you further.

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  1. Anonymous
    2013-12-25T15:14:00+00:00

    I am facing the same issue from 2 hours in my Win8.1 lenovo yoga ideabook.

    When it reboots it says: we couldn't complete the updates, undoing the changes, please do not turn off the computer.

    I had been waiting for long.. my work is getting hampered. No safe mode exists on my laptop, what should I do.??? Please suggest.

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  2. Anonymous
    2014-06-13T00:15:42+00:00

    I have a problem with the same error message "We couldn't complete your updates."  I searched for this phrase in Bing and received over 10 million results, and this page was the first result.  I'd like to comment on the fashion in which Microsoft answers questions to their customers.  I'm not upset by the support engineer here at all.  I think he's definitely above average among other MS support staff, which isn't saying much.  But I have these comments.

    1. I went to the link provided and found a list of things to try.  Only one of them made sense.  Why not just post the answer in the thread instead of copy/pasting a link?  The possible solutions in the link were sort o ridiculous.  One of which was reinstall windows... is that really a solution?  Another is remove discs from the PC... even the least competent users would probably find these suggestions condescending. 
    2. The only suggestion in the link that made sense was to run the windows update troubleshooter.  I'm doing that now, for the past 10 minutes, and I'm not optimistic that it will help.  In almost all of these articles there does not seem to be any concern about whether the problem was fixed, only that the "Answer" button was pressed. 
    3. Even if the accepted answer worked (which I doubt) it's troubling that there is no elaboration on why this is happening.  Just a link to another page is sort of like getting transferred just so that the support staff can move the customer along.

    My problem is not as severe in that the laptop still reboots.  It just tries to do updates almost every day and fails, and it's really unbelievable that MS and their staff seem so aloof to this.  They can't even knowledge it and it sounds like whenever the problem happens that they either blame the user for doing something wrong or act like they have never heard of such a thing happening even though there are clearly thousands of people mentioning it.

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  3. Anonymous
    2014-04-09T07:31:23+00:00

    I too have this problem.

    When 30% complete, restart system and show this error:

    We couldn't complete the updates Undoing changes...

    My OS is Win 8.1 Enterprise x64

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  4. Anonymous
    2013-12-31T13:54:26+00:00

    Hi Bineet,

    Do you have Windows 8 or Windows 8.1 DVD?

    If you have Windows 8/8.1 DVD, then let’s enter the Safe Mode.

    a) Boot from Windows 8/8.1 DVD.

    b) After you see a Choose an Option, click on ‘Troubleshoot’.

    c) Now click on ‘Advanced Options’ and then on ‘Windows Startup Settings’.

    d) Use your arrow keys to go to ‘Safe Mode’ and hit Enter.

    If you are able to enter Safe Mode, then you can perform a System Restore from here. Then, try to boot to the Normal mode.

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