can't update to 8.1 0xc1900101-0x20017

Hi, I had lots of support sessions, still nothing. Microsoft cay it is a Bios pnot determine the problem, and they say it is a Bios problem, but there are no logs that prove it. I`ll go to Ubuntu, it is free and it us upgradeable. Disappointed with Microsoft...

This is the log from my latest support chat:

20:38 Conectando...

20:38 Conectado. Um representante do suporte estará presente em breve.

20:38 Sessão de suporte estabelecida com Frederick.

20:38 Frederick está reinicializando o aplicativo como serviço de sistema do Windows

20:38 Conectando...

20:38 O aplicativo está sendo executado como serviço de sistema do Windows

20:38 Conectado. Um representante do suporte estará presente em breve.

20:38 Sessão de suporte estabelecida com Frederick.

20:39 Você concedeu permissão a Frederick para controlar a área de trabalho. Para revogar, clique no X vermelho na barra de ferramentas ou pressione Pause/Break no teclado.

20:39 Controle remoto iniciado por Frederick.

21:49 Rafael Godoy: ?

21:57 Rafael Godoy: Are you there?

21:57 Rafael Godoy: sfc is done for a while now

21:58 O controle remoto por Frederick foi interrompido.

21:58 Frederick interrompeu o atendimento de solicitações. Aguarde.

21:58 Sessão de suporte estabelecida com Frederick.

21:58 Aguarde. Frederick pôs sua sessão em espera temporariamente.

21:59 Sessão de suporte estabelecida com Frederick.

21:59 Controle remoto iniciado por Frederick.

20:38 Conectando...

20:38 Conectado. Um representante do suporte estará presente em breve.

20:38 Sessão de suporte estabelecida com Frederick.

20:38 Frederick está reinicializando o aplicativo como serviço de sistema do Windows

20:38 Conectando...

20:38 O aplicativo está sendo executado como serviço de sistema do Windows

20:38 Conectado. Um representante do suporte estará presente em breve.

20:38 Sessão de suporte estabelecida com Frederick.

20:39 Você concedeu permissão a Frederick para controlar a área de trabalho. Para revogar, clique no X vermelho na barra de ferramentas ou pressione Pause/Break no teclado.

20:39 Controle remoto iniciado por Frederick.

21:49 Rafael Godoy: ?

21:57 Rafael Godoy: Are you there?

21:57 Rafael Godoy: sfc is done for a while now

21:58 O controle remoto por Frederick foi interrompido.

21:58 Frederick interrompeu o atendimento de solicitações. Aguarde.

21:58 Sessão de suporte estabelecida com Frederick.

21:58 Aguarde. Frederick pôs sua sessão em espera temporariamente.

21:59 Sessão de suporte estabelecida com Frederick.

21:59 Controle remoto iniciado por Frederick.

21:59 Frederick: hi

21:59 Frederick: cannot understand the language

22:00 Frederick: but i believe it is stating an error.

22:00 Rafael Godoy: Says that some corrupted files were found, but were fixed

22:00 Frederick: ok that's good

22:00 Frederick: i was trying to find a translator

22:00 Rafael Godoy: Sabe thing was done in last support session

22:01 Frederick: ok

22:01 Rafael Godoy: *same

22:01 Rafael Godoy: I can translate whatever you need

22:01 Frederick: ok good

22:01 Frederick: i'll continue

22:01 Rafael Godoy: ok

22:12 Frederick: hi Rafael

22:13 Frederick: you mentioned earlier that you have upgraded the drivers?

22:13 Rafael Godoy: Yes, both Nvidia, and Intel

22:13 Frederick: where did you downloaded the drivers?

22:13 Rafael Godoy: Manufacturer site

22:13 Rafael Godoy: Intel and Nvidia websites

22:14 Frederick: I went to asus website and they do not have windows 8 or windows 8.1

22:15 Rafael Godoy: Neither 8

22:15 Frederick: yes

22:16 Rafael Godoy: But I was runnning Win8 64 bits f

22:16 Rafael Godoy: since it was released

22:16 Rafael Godoy: And upgrade advisor told me I cound install 8.1

22:16 Rafael Godoy: So...

22:16 Rafael Godoy: Lots of users are complaining in answers.microsoft.com

22:16 Frederick: yes

22:16 Rafael Godoy: Ans Microsoft did not give any official position regarding this issue

22:17 Frederick: because the same error that is being experienced by users like on your laptop is cause by the bios of the hardware

22:18 Rafael Godoy: Got it

22:18 Rafael Godoy: And how come I can run 8 but cannot run 8.1?

22:19 Rafael Godoy: Is there an official statement that says my notebook cannot run 8.1?

22:22 Frederick: there is no office statement that says you cannot use windows 8.1

22:23 Frederick: however, if you're notebook does not have the drivers that is needed for windows 8.1 that is released by the manufacturer of the computer, there is no guarantee that you will not encounter any errors

22:24 Rafael Godoy: understood

22:24 Rafael Godoy: And the Bios driver is the issue?

22:24 Rafael Godoy: Shouldn`t it appear in upgrade advisor, before I erased all my programs and spent 5 months trying to upgrade?!?!

22:36 Rafael Godoy: Hello?

22:36 Frederick: the upgrade advisor will tell you if your computer is ok for upgrade

22:37 Rafael Godoy: Yes, said it was OK to upgrade, but I cannot upgrade

22:37 Rafael Godoy: This is my 5th support session...

22:38 Rafael Godoy: I know it is not your fault

22:38 Rafael Godoy: But, will I be able to upgrade?

22:38 Rafael Godoy: Or the Bios thing will prevent me?

22:41 Rafael Godoy: And where do I find more information on that? Any logs, or a microsoft site, that says that my Bios is outdated?

22:46 Frederick: most of the cases that we encounter with this particular error code has something to do with the secure boot or bios update

22:48 Frederick: and this is coming form our forum site

22:58 Rafael Godoy: So, what do I do?

22:59 Frederick: since we cannot have any drivers from the asus website for the 8.1

22:59 Frederick: you may need to contact them so that they can provide you the drivers

22:59 Frederick: and the update to the bios

23:00 Rafael Godoy: The guy from the forum did it all, did not work

23:03 Frederick: right

23:05 Rafael Godoy: Ok, I give up. Microsoft released an unfinished system, and I cannot have it

23:05 Rafael Godoy: How can I have my deleted programs back, after the refresh?

23:05 Frederick: are those programs came preinstalled with your laptop?

23:06 Rafael Godoy: No, I intalled them. Office, some audio programs, etc

23:06 Rafael Godoy: CAn I restore them?

23:07 Frederick: if you have the installation files of your programs then you can reinstall them

23:08 Frederick: or we can assist you in reinstalling them

23:08 Rafael Godoy: CAnI restore to the state before the refresh?

23:09 Rafael Godoy: I dont want to spend hours reinstalling everything

23:09 Rafael Godoy: Just want to restore to previous state. Is it possible?

23:10 Frederick: no guarantee on doing refresh

23:10 Frederick: it might give you the same state when you did it

23:11 Frederick: doing a reset will being your laptop back to factory defaults

23:11 Rafael Godoy: ok. So, all in vain

23:11 Rafael Godoy: Ok. That would be all, as there is no solution. Thanks for the time.

23:11 Frederick: I do apologize if we were not able to resolve the issue

23:12 Frederick: but do you want to reschedule a call back tomorrow

23:12 Rafael Godoy: No need... Thanks

23:12 Frederick: ok

Chuckc3, Thanks for the info on upgrading to windows 8.1. After several hours with more than 5 different Microsoft technicians using remote access on my asus U43F, I saw them use some powerful MS software and diagnostic programs to try to identify our problem. Several different logs on my computer were viewed and each technician discussed them with their so called expert shift supervisors and think tank. They loaded software on my computer which monitored the installation and will be using it for future investigations. One of my attempts to load windows 8.1 on the asus was to use a working copy of 8.1 and reimage the hard drive using Acronis true image. The attempt also resulted in the same error codes even though this wasn't an installation type of upgrade. That leads me to believe that your statement about Asus needing to resolve this. Seems like something in the asus chipset, bios or motherboard configuration may be involved in this inability to run 8.1.  My asus runs 8.0 great so I will just stay with it until I am ready to challenge this problem again. Other brands of laptops have this same problem as noticed on several blogs.  Also, you are correct in saying 8.1 won't loose your apps but it always looses my programs like ms office and other like application software. I have seen this more than 20 times. If you find out any more information on this issue, please share it with all of us, I sure would like to run 8.1 on my laptop. I have an asus mother board desktop and it runs 8.1 great. Would love to hear from anyone out their that has any success upgrading to windows 8,1 on Asus U43F laptops

Tim, One thing I wanted to correct in your statement...Windows 8.1 doesn't make you lose all your programs and reload.  I have upgraded to WIndows 8.1 on 2-3 systems without reloading any applications.  I am still unable to upgrade my Asus due to the driver compatibility issue in this thread, but I've given up on that for now.  I really think it is up to Asus and not Microsoft to do something to resolve this.

Jorge, I finally gave it a rest after Microsoft was stumped and Asus said they would not put any effort in investigating the problem.  I am running windows 8.0 in my U43F asus laptop and everything works great. Since upgrading to 8.1 makes you loose all your programs and you  have to reload everyone, I thought I would wait a while and see if Microsoft provides any resolution of the problem. Our laptop was not listed as compatible for 8.1 and it may not be able to upgrade. Keep watching this blog and maybe someone will be able to upgrade to 8.1 by some improvement that Microsoft or driver improvements in the future.

Hi Tim, any luck from MS support? 

After months still no luck upgrading my U43JC from store update :(

Thanks in advance!