can't update to 8.1 0xc1900101-0x20017

Anonymous
2013-10-17T20:08:40+00:00

Tried to the new release 8.1 today 10/17.  My desktop was successful, but my laptop failed with can't update to 8.1 0xC1900101-0x20017.

I have read a clean install may be required. I have just installed windows 7 then upgraded to windows 8 about one month ago. Is there a way of downloading an ISO image for 8.1 and a key to due a clean install of 8.1 without paying $150.

The laptop is a ASUS U43F with a Crucial M500 960GB SSD.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-11-16T15:53:20+00:00

    I am still working with MS about the Asus U43F laptop being unable to update to Windows 8.1. I have been on remote access for another 4 sessions since they kicked the problem up to an advanced group of MS troubleshooters. As I watch the remote access of my laptop, I see them being focused on drivers as the problem but anything they do hasn't resolve the problem at this time. They have been looking at log files and other installation files, running MS diagnostics and using their keys to install 8.1.

    I have also contacted Asus technical department and they are clueless about the problem. I don't think they will be helpful in solving the problem.

    I have noticed on  several blogs that other laptop brands have this exact problem which is probably being researched as well.

    Has anyone heard of someone who has successfully upgraded to windows 8.1 with this U43F asus laptop, would like to hear from you.   thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-16T03:56:48+00:00

    So why can't the Microsoft win 8.1 upgrade produce an error message or log message to clearly identify what driver it didn't like????

    Bob

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-11-13T23:38:40+00:00

    Has anyone found a solution to this? I also have an ASUS U43F and I have tried all the suggestions with no success.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-31T16:49:31+00:00

    After more that 10 hours on the phone with 5 different Microsoft tech experts and one more hours on chat/phone with asus, still not solution to update to windows 8.1.  Both MS and Asus have made case reports and are still working on this and will get back to me.  After more than 25 attempts to upgrade to 8.1, I think the installation software stumbles over something just at the end of its progress and is not forgiving enough to allow the install with a minor problem that could be fixed by future effort.

    If I get anywhere on this, I will post the results.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-10-26T23:54:05+00:00

    Now with my asus u43f

    Was this answer helpful?

    0 comments