Windows 8 Error Code: 0xc0000185.

Anonymous
2013-12-09T20:33:51+00:00

When I startup my Windows 8 Asus laptop it shows the Asus logo but underneath the logo it says "Preparing automatic repair" Then it goes to a blue screen that says "Your PC needs to be repaired A required device isn't connected or can't be accessed . Error code: 0xc0000185 you'll need to use the recovery tools on your installation media" ect. also when I Press F8 for startup  settings it brings me something like this "File: \Windows\system32\winload.efi" Error Code: 0xc000000f" ... Please help! Also, my laptop was shutting itself off even when it's fully charged... I would very appreciated if someone would help me. Thank you for your time.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-01-21T16:29:34+00:00

Hello Pete,

Thank you for keeping us updated on the status of the issue and apology for the delayed response.

I understand the inconvenience that you have to go through due to this issue.

I would suggest you to create a Windows 8 bootable USB drive and the try the above steps provided by me.

**Note:**When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Please reply with the results, in order to help you fix the issue.

Thank you

Was this answer helpful?

500+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2015-01-28T04:01:16+00:00

Hello Ana,

Thank you for keeping us updated on the status of the issue.

Was Windows 8 preinstalled on your laptop?

If yes, then I would suggest you to contact Asus support team and with the help of that serial number they might be able to assist you for the product key.

Hope this information helps.

Please feel free to reply, in case you face any other issues with Windows in future.        

Thank you

Was this answer helpful?

200+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-09-06T18:59:57+00:00

Hello,

Make sure that the BIOS settings of your computer would allow you to boot from an external device by following the steps below:

  1. Press the Power button to turn on your computer, then immediately tap on F2 key repeatedly until you see the BIOS screen.
  2. Go to Boot tab and make sure that Launch CSM is Enabled.
  3. Go to Security tab and then set Secure Boot Control to Disabled.
  4. Save and Exit out of BIOS to apply the changes.

After doing the above-mentioned steps, kindly attempt to boot to your USB Windows installer by doing the following:

  1. Press the Power button to turn on your computer, then immediately tap on Esc key repeatedly until you see the prompt showing "Please select boot device".
  2. Select your bootable USB media and then hit Enter.

You may also refer to all the information below about bootable USB operating system:

  1. After creating the bootable USB operating system installer, you need to boot to that drive. Simply connecting it to the machine and turning it on will not do anything.
  2. After successfully booting to the USB operating system installer, select the custom/advanced install and delete all partitions. (All data will be lost)
  3. After installing the operating system, download drivers from manufacturer's website.

Let us know how it goes.

Was this answer helpful?

0 comments

41 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2016-09-03T02:22:56+00:00

    Hi Amit, 

    In your response you say to download windows 8 which is what i have done and also it then says to try the above step provided by you but i can not find the steps. I have inserted the usb with the bootable windows saved into it, into the pc. I have then pressed esc during the startup screen to run the bootable device but then the screen goes black and does nothing. I have tried a few different ways to fix this but they all seem to just hang on a black screen or state the error code again saying it can not boot up. 

    Im using a asus F502c if that helps at all

    Was this answer helpful?

    0 comments