Black screen when logging into Windows 8.0 or Windows 8.1

Anonymous
2014-08-30T04:45:41+00:00

Earlier this week some of our users reported seeing only a black screen or black screen with a moving cursor when logging into their Windows 8 or Window 8.1 device. The root cause appears to be a known issue with versions 2.16.31.75, 2.17.1.22 and 2.17.0.324 of Search Protect, a product which can be installed on Windows devices as part of a web download made available by ClientConnect Ltd. ClientConnect Ltd has posted a notification on the following website:

http://info.trovi.com/searchprotect/support_center_notifications

Some customers have reported resolving the problem using these steps:  

  1. Boot your device into the Windows Recovery Environment and enter safe mode
  2. Launch control panel and select Uninstall a program
  3. Remove the program with “Search Protect” in the name

If these steps do not help, please contact ClientConnect’s support center using the above link for support as described here.

As Microsoft continues to investigate this issue, updates will be posted here.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-11-22T14:44:36+00:00

    I can't access anything, the screen is just black and I can only put it to sleep but not shut down

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-11-22T15:11:30+00:00

    I had to pay to have my laptop connected to an external screen and the so called update removed! I wish I could contact Microsoft and send them the bill but I gather they are unreachable.

    Mike.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-01-02T03:33:54+00:00

    I have the same problem, tell what you did next ?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-02-03T18:22:38+00:00

    HI,

    I have the black screen, but now it says, "No Boot Device Found. Press any key to reboot the machine".

    When I press a key that same black screen appears with the same message.

    When I put the windows 8 CD in it says can not fix.

    Help,

    Deb

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-02-03T19:37:05+00:00

    How To Fix The Windows Bootloader

    http://www.tweakhound.com/2012/11/13/how-to-fix-the-windows-bootloader/

    Fixing the Windows Bootloader via the setup DVD

    https://neosmart.net/wiki/recovering-windows-bootloader/

    How To Access Advanced Startup Options in Windows 8 or 8.1

    http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

    On another Windows 8 machine, if your machine is not booting, have a look here.

    Control Panel\All Control Panel Items\Recovery.  See what is says about creating a recovery drive.

    Was this answer helpful?

    0 comments