Black screen when logging into Windows 8.0 or Windows 8.1

Anonymous
2014-08-30T04:45:41+00:00

Earlier this week some of our users reported seeing only a black screen or black screen with a moving cursor when logging into their Windows 8 or Window 8.1 device. The root cause appears to be a known issue with versions 2.16.31.75, 2.17.1.22 and 2.17.0.324 of Search Protect, a product which can be installed on Windows devices as part of a web download made available by ClientConnect Ltd. ClientConnect Ltd has posted a notification on the following website:

http://info.trovi.com/searchprotect/support_center_notifications

Some customers have reported resolving the problem using these steps:  

  1. Boot your device into the Windows Recovery Environment and enter safe mode
  2. Launch control panel and select Uninstall a program
  3. Remove the program with “Search Protect” in the name

If these steps do not help, please contact ClientConnect’s support center using the above link for support as described here.

As Microsoft continues to investigate this issue, updates will be posted here.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-07T18:57:01+00:00

    I had already resolved the problem when your e-mail arrived, but I uninstalled "Search Protect" anyway. It is surprising how many people were charged for the techies - I paid for something, but was told my money would be reimbursed if it didn't work - it didn't, and I eventually found the answer by reading everything that had been written. I then posted what I did on here. The hardest part of the Refresh for me was getting the computer back to Normal mode, instead of Safe Mode. I'd be very interested if anyone was to give instructions on how to do that.

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  2. Anonymous
    2014-09-07T19:28:01+00:00

               

    If u find Blank colored screen upon booting and an useless mouse pointer . press any alphabet key and then press backspace and type your password then press enter

    Instead of doing all that just press Win-P, CursorUp, Enter.  E.g. switch from an assumed Extend configuration to Duplicate.  Switch to something else later the way you were if you want.

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  3. Anonymous
    2014-09-07T22:40:56+00:00

    I bought the laptop at Best Buy, whose Geek Squad told me the device had a newly discovered virus and it would cost a minimum of $200 to fix it.  I realize they are in business to make money, but I think it's unfair to attempt take advantage of the unsuspecting public.  Fortunately for me, I didn't fall for their suggestion.  I was even ready to buy a brand new copy of Windows 8.1 and do a fresh installation, which would have forced me to reinstall all my software!  A sincere and heartfelt thank you to everyone who posted solutions to resolve this malady.  To think what I was willing to spend on what took less than 15 minutes to resolve.

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  5. Anonymous
    2014-09-08T20:35:02+00:00

    Conduit is so annoying. My Webroot secure anywhere does not allow any of their software on my pc

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