Black screen when logging into Windows 8.0 or Windows 8.1

Anonymous

Earlier this week some of our users reported seeing only a black screen or black screen with a moving cursor when logging into their Windows 8 or Window 8.1 device. The root cause appears to be a known issue with versions 2.16.31.75, 2.17.1.22 and 2.17.0.324 of Search Protect, a product which can be installed on Windows devices as part of a web download made available by ClientConnect Ltd. ClientConnect Ltd has posted a notification on the following website:

http://info.trovi.com/searchprotect/support_center_notifications

Some customers have reported resolving the problem using these steps:

Boot your device into the Windows Recovery Environment and enter safe mode
Launch control panel and select Uninstall a program
Remove the program with “Search Protect” in the name

If these steps do not help, please contact ClientConnect’s support center using the above link for support as described here.

As Microsoft continues to investigate this issue, updates will be posted here.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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58 answers

Anonymous

2014-09-01T20:30:51+00:00

Hi there,

Is it possible this could be some hackers that have hacked into the actual Windows 8 database, if more than one users are receiving the same black screen error?

Search Protect is by Conduit, which is a well known virus that has been going around. Is it possible for you (or someone else) to get Microsoft to check for a breach in their database?

I would recommend anyone who is having the issue to follow this steps after managing to boot into their computer.

Remove Conduit Toolbar and search.conduit.com.

**http://malwaretips.com/blogs/remove-conduit-apps-search-and-toolbar/**

Thank you.
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Anonymous

2014-09-01T19:32:26+00:00

Thanks a million, after 8 hours of attempts to fix this it worked!
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Anonymous

2014-09-01T14:40:03+00:00

Thanks Scott--it worked!
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1 person found this answer helpful.

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Anonymous

2014-09-01T10:22:40+00:00

How do you boot in safe mode?
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9 people found this answer helpful.

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Anonymous

2014-08-31T20:38:24+00:00

This fixed my issue finally!!!
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