Black screen when logging into Windows 8.0 or Windows 8.1

Anonymous
2014-08-30T04:45:41+00:00

Earlier this week some of our users reported seeing only a black screen or black screen with a moving cursor when logging into their Windows 8 or Window 8.1 device. The root cause appears to be a known issue with versions 2.16.31.75, 2.17.1.22 and 2.17.0.324 of Search Protect, a product which can be installed on Windows devices as part of a web download made available by ClientConnect Ltd. ClientConnect Ltd has posted a notification on the following website:

http://info.trovi.com/searchprotect/support_center_notifications

Some customers have reported resolving the problem using these steps:  

  1. Boot your device into the Windows Recovery Environment and enter safe mode
  2. Launch control panel and select Uninstall a program
  3. Remove the program with “Search Protect” in the name

If these steps do not help, please contact ClientConnect’s support center using the above link for support as described here.

As Microsoft continues to investigate this issue, updates will be posted here.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-21T08:06:29+00:00

    Avoid installing it in the first place. On an installer that tries to install and offers, decline, uncheck or skip these offers. They normally come with programs you do not want.

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  2. Anonymous
    2014-09-20T12:10:52+00:00

    Search Protect is a piece of malware put out by Conduit. It pretends to be protecting your computer, when, in fact, it is doing the opposite, just forever getting you stuck in a loop of scanning your computer, and taking money for cleaning it. Stick with Windows Defender!

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  3. Anonymous
    2014-09-20T04:52:04+00:00

    Someone is probably suggesting that you go into "Programs and Features" and uninstall any program that has the words "Search Protect” in the title listing?

    I am not a mind reader so I cannot say why the suggestion was made but can only guess that they are suggesting that the program may be malware and needs uninstalling?

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  4. Anonymous
    2014-09-20T03:22:40+00:00

    what is the purpose of the ...

    "Remove the program with “Search Protect” in the name"

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