Error: 0x800F0922 when installing KB 2919355

Anonymous
2014-05-14T19:23:49+00:00

This error may appear for multiple reasons. Some common causes are VPN clients and an unexpected System Reserved Partition size.

Try removing any VPN Clients and attempt the update again.

You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.

If you have tried both solutions and you still experience Error 0x800F0922 please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-30T08:48:05+00:00

    After a month and a half of trying I am becoming a tad annoyed at this botched update.  I have never had a single problem before now.  I have done everything suggested in this thread short of a re-install (which I will not do due to it taking weeks to get all my dev environments up and running again).

    Here are the errors in my install log (I cannot paste the contents of the full update as it is too big for this forum):

    2014-05-30 09:12:51:631 1040 f5c Agent Attempt 1 to obtain post-reboot results for event with cookie 30374877_2697827018.

    2014-05-30 09:12:51:631 1040 f5c Handler FATAL: Got error querying the post-reboot status for session 30374877_2697827018: 0x8007045b.

    05-30 09:12:54:656 1040 f5c Report CWERReporter finishing event handling. (00000000)

    2014-05-30 09:12:54:666 4852 16ac COMAPI  - Updates found = 0

    2014-05-30 09:12:54:666 4852 16ac COMAPI  - WARNING: Exit code = 0x00000000, Result code = 0x8024001E

    2014-05-30 09:12:54:666 4852 16ac COMAPI ---------

    2014-05-30 09:12:54:666 4852 16ac COMAPI --  END  --  COMAPI: Search [ClientId = WSEHealthAgent]

    2014-05-30 09:12:54:666 4852 16ac COMAPI -------------

    2014-05-30 09:12:54:670 4852 1344 COMAPI WARNING: Operation failed due to earlier error, hr=8024001E

    2014-05-30 09:12:54:670 4852 1344 COMAPI FATAL: Unable to complete asynchronous search. (hr=8024001E)

    2014-05-30 09:14:04:287 1040 f9c DtaStor WARNING: DS: Database will be reset next time it starts up due to 0x80248006

    2014-05-30 09:14:04:287 1040 f9c DtaStor FATAL: Datastore version is incorrect. Expected 2.7-2.7, but got 2.8.

    2014-05-30 09:14:04:320 1040 f9c DtaStor WARNING: Forcing re-creation of data store

    2014-05-30 09:14:04:507 1040 f9c DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}

    2014-05-30 09:14:04:509 1040 f9c DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}

    2014-05-30 09:14:04:510 1040 f9c DtaStor Data store successfully created

    2014-05-30 09:14:04:512 1040 f9c Agent WARNING: could not get the auth file name 0x80070002

    2014-05-30 09:14:04:512 1040 f9c Agent WARNING: Service Recovery: Attempting to add pending registration for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 to the data store

    2014-05-30 09:14:04:512 1040 f9c Agent WARNING: could not get the auth file name 0x80070002

    2014-05-30 09:14:04:512 1040 f9c Agent WARNING: Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store

    2014-05-30 09:14:04:512 1040 f9c Agent WARNING: could not get the auth file name 0x80070002

    2014-05-30 09:14:04:512 1040 f9c Agent WARNING: Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store

    2014-05-30 09:14:04:514 1040 f9c Agent ***********  Agent: Initializing global settings cache  ***********

    2014-05-30 09:21:17:115 1040 f9c Report WARNING: PostReboot: Failed to update the history status: 0x80248FFF

    2014-05-30 09:22:23:426 1040 844 Report REPORT EVENT: {34CBD2EE-17C9-4505-AA2F-CF287A9EC7B6} 2014-05-30 09:21:17:717+0100 1 182 [AGENT_INSTALLING_FAILED] 101 {FB0A45EF-0635-4CE6-952D-22EFEF41943F} 203 800f0922 AutomaticUpdatesWuApp Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0922: Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2961851) without KB2919355.

    2014-05-30 09:22:45:392 1040 4a4 Agent WARNING: WU client failed Searching for update with error 0x8024000b

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  2. Anonymous
    2014-05-31T09:30:49+00:00

    I have this error and also i have the Fehler 0x80246007 and also Fehler 0x80073712 and also Fehler 0x800F0902 and maybe more. I have make dism and other things nothing help.

    Microsoft help please.

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  3. Anonymous
    2014-05-31T14:18:09+00:00

    I am an end user support tech and I am posting my notes from a customers computer I am working on.

    ccleaner removed 1099 MB of files and 1330 bad reg entries.

    Removed avg toolbar,browser safeguard, driver update, inbox toolbar, norton internet security, norton online backup, online backup,

    Removed 327 threats.

    Restarting.

    on restart Windows reports it cannot complete the updates. Undoing changes.

    Windows 8.1 is running on this system as verified by System.

    running windows update TS.

    Win update now says there are no updates available.

    Now it says there are.

    I am dl and installing all updates except the 8.1 update.

    completing set up.

    The windows updates are installing now and one is a security update for windows 8.1

    updates did not install, undoing changes.

    Even though winodws says it is running 8.1 and would seem all of the 8.1 trappings are there, it is not running it.

    Error: 0x800F0922 when installing KB 2919355 (8.1 update)

    MS Community web site says to uninstall any VPN software and try the update again.

    Did a little more research and this error is happening to people that are not even running any VPN software.

    This issue is not the actual 8.1 update but an additional update KB2919355

    The prerequisite is KB2919442 and it is installed.

    running DISM /online /cleanup-image /startcomponentcleanup

    Verified KB2919442 is installed (it is)

    Checked app readiness tool service and it is running.

    Removing Citrix Receiver and Citrix online launcher.

    attempting to install the individual components of the 8.1 update.

    Running clearcompressionflag.exe

    Running Windows8.1-KB2919355-x64.msu

    Restarting.

    Update failed again.

    restarting the process again since I uninstalled the VPN software in the middle of it.

    Running DISM /online /cleanup-image /startcomponentcleanup

    When this finishes I am going to restart the computer into smwn and attempt to install the stand alone KB2919355.

    didn't get logged back in when booting into smwn.

    Calling customer.

    Finally reconnected

    attempting to run the standalone updates again.

    Running Windows8.1-KB2919355-x64.msu

    package will not install in smwn.

    running DISM /online /cleanup-Image /restorehealth

    error running this command.

    restarting into normal mode.

    attempting this one more time tonight.

    Running Windows8.1-KB2919355-x64.msu

    update failed again.

    10:30:13 event viewer time stamp: Current state is staged reboot required

    Event viewer now says:

    Windows update "Update for Windows (KB2919355)" was successfully installed. (Command line: ""C: WINDOWS system32 wusa.exe" "C: Users CX Desktop Windows8.1-KB2919355-x64.msu" ")

    Package KB2919355 failed to be changed to the Installed state. Status: 0x800f0922.

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  4. Anonymous
    2014-05-31T16:28:10+00:00

    I know the following to solve all KB2919355 issues, and pasted below are the two tutorials.  The first is one that was written to get rid of the component store corruption that 2919355 causes, of which the computer you're working on has.  You will need to do a repair install (tutorial at the bottom of Tutorial 1).  The second tutorial is how to get 2919355 installed after the repair install, however, you should be able to install 2919355 fine after the repair install.  If it still fails, then follow the second tutorial.

    Tutorial 1

    The following fixes the Component Store Corruption KB2919355 AND Windows Update causes

    The following DISM commands must be given in the chronological sequential order of:

    First

    (Fixes Component Store Corruption; Should 1 or 2 fail with an error, rerun. If either fails a second time, you will need to do a repair install, see tutorial at bottom):

    1.dism /online /cleanup-image /startcomponentcleanup

    2. dism /online /cleanup-image /restorehealth

    1. Restart

    4. sfc /scannow

    1. Restart

    Second:

    ("Resets" Windows Update; however, if you attempt KB2919355 again through Windows Update, the same corruption will occur again)

    1. Create bat and run as ADMIN:

    net stop wuauserv

    rmdir /s /q C:\Windows\SoftwareDistribution\DataStore

    rmdir /s /q C:\Windows\SoftwareDistribution\Download

    net start wuauserv

    1. Restart

    ‪#‎ WARNING‬:

    this was not a fast process... component cleanup took almost 5 hours. Prior to the above sequential steps, I did an install repair (used iso to "upgrade" Win 8.1 Pro to Win 8.1 Pro) as a last ditch effort (after half a day of researching a fix and finding none) to get rid of the corruption... it didn't solve it btw. The insane amount of time could have been due to the install repair, or it could have been because of whatever ‪#‎WindowsUpdate‬ mucked up the first time around trying to install this update (this will become known after another user affected by the corruption causingKB2919355 completes the steps).

    ‪#‎ ADVICE‬:

    run the commands from a bat for an unattended fix. For whatever reason, if these commands are run, but not in chronological sequence, the corruption will remain.

    ...Now, back to the update ‪#‎Microsoft‬ mucked up (KB2919355)... it still fails after the above lol Bright side: no more corruption in Component Store =] lol

    ADVICE:

    Download the updates included in KB2919355 individually and install... or do as old Van Winkle did and find a tree.

    ***If the above fails to get rid of the Component Store Corruption (steps 1,2, or 4fail), then an install repair (upgrade to your same version of windows) will be required.  Although this repair does not eliminate the corruption, if you're unable to fix the corruption using the method above. then the install repair is replacing something that is needed to fix the corruption but which is not able to pro vide a fix on it's own. Also, download [search] "Microsoft Safety Scanner" from the Microsoft website (I apologize, as I don't remember the thread I found the link on) and run it in full mode either way.***

    Tutorial for Repair Install "upgrade"

    http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

    • Once KB2919355 causes corruption to the extent that /restorehealth no longer operates without errors, there is nothing further than can be done to repair the corruption, except a Repair Install.  DISM /restorehealth was designed to fix component store corruption and is the only application able to do so. Windows Update and KB2919355 causes system corruption to such an extent that using /source and pointing to the installation media or a working windows 8 installtion without corruption does nothing and /restorehealth still fails.
    • Once the repair install has completed, run windows update and install the 46 (possibly more depending on configuration) updates. Restart when told to do so.  You may have to restart several times, even though Windows may not direct you to do so.  If you attempt to install additional updates, especially the KB2919355 package update, and receive an error code that is for an error resulting from updates currently being installed (or something to that effect), restart the computer.  It took 3 restarts for Windows to install the 46 updates in 3 stages.  It took an additional 2 (possibly three) restarts to install all updates within KB2919355.DO NOTuse the standalone versions once you do a repair install.  Attempt to do all via Windows Update.  If you're receiving errors other than ones that relate to Windows attempting to install additional updates or installations are in progress, etc. then attempt tutorial 2.
    • Upon logging in after the Repair Install andbefore running Windows Update:
      • Run /startcomponentcleanup
      • restart
      • run /restorehealth
      • restart
      • run /scannow
        • If it completes with errors and directs you to the CBS log even though DISM gave no errors, check the CBS log to see if file permissions are the issue and is what is preventing SFC from accessing those files.  If this is the problem, take ownership of the files in question, and give System full permissions.  It appears the corruption can cause files to lose their ownership, preventing SFC from accessing those particular file and will through an error due to it.
      • restart

    DO NOT, I REPEAT, DO NOT REFRESH/RESET YOUR PC.

    DISCLAIMERMicrosoft will deny this update caused corruption within end user's systems and will blame it on everything else but components of their own OS, most especially Windows Update.  The only problem with this: thousands of users have reported massive corruption not only to the Component Store, but also within the DISM and System File Checker utilities.  Microsoft closed the two longest running threads on the corruption caused by KB2919355, one 116 pages long, the other 103... all the while telling users to run /scanhealth /restorehealth maybe a /startcomponentrepair in their somewhere, but never in the order which they must be run, or how to explain DISM /restorehealth corruption errors when being used with /source and the source was a mounted install.wim, as well as a VM win 8.1 with no corruption within it's component store.**

    Tutorial 2

    ***KB2919355 Fix that WILL allow the install of KB2919355***

    As many discoveries have been made, I discovered this accidentally. and quite by coincidence... 

    In order for users, who've been plagued by errors and file corruption, to get a successful completion of KB2919355, all that's needed is to run the 8.1 upgrade installer, and when the 8.1 installer goes to the wait screen after entering the generic product key, start Windows Update for the install of KB2919355

    EDIT: It appears, from the input of other users, one must FIRST install the 5 standalone updates included within the Windows Update KB2919355 package, you will then need to restart after the fifth and final standalone, then use Windows Update to install KB2919355 (do not use the standalone installer for KB2919355... use Windows Update). The steps listed below may not be needed for a successful KB2919355 issue, as although I had to do this after the first repair install I did, the second did not require it and updated flawlessly.

    Steps

    1. Run the Windows 8.1 installer from within Windows, as if you're going to do an install repair "upgrade".
    2. Enter the generic product key, and upon clicking next, the installer will say wait...
    3. Give the installer about 5 minutes, then start Windows Update (it should show the KB2919355 update), and click install.
    4. Windows Update will begin downloading the update... if you have a Windows Update cache problem that causes the speed and percentage to remain at zero, don't worry about it and get the update installed first, then you can clear the cache and remove the directories afterwards.
    5. The install may fail, don't worry... simply hit install again, making sure the 8.1 installer screen is still on the "wait" screen, as whatever the installer is doing during the "wait" screen is what makes the KB2919355 install possible.
    6. KB2919355 should install and Windows Update should request you to restart... simply do so without cancelling the 8.1 installer.  Windows will finalize the update during the shutdown and restart processes.
    7. Upon rebooting into Windows, you will have a multitude of additional updates that will need to be installed (around 10, give or take a few), and you can verify the install of KB2919355 by going to "view installed updates"

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  5. Anonymous
    2014-05-31T22:24:31+00:00

    Hey Thanks for the reply.

    I ran through Tut 1 and tut 2 and it still didn't install. So I suggested to the customer to contact MS support.

    The Level 1 Tech had no luck on getting it to install and she escalated it to Level 2 and the customer has a callback for tomorrow morning.

    I will keep everyone posted.

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