I am an end user support tech and I am posting my notes from a customers computer I am working on.
ccleaner removed 1099 MB of files and 1330 bad reg entries.
Removed avg toolbar,browser safeguard, driver update, inbox toolbar, norton internet security, norton online backup, online backup,
Removed 327 threats.
Restarting.
on restart Windows reports it cannot complete the updates. Undoing changes.
Windows 8.1 is running on this system as verified by System.
running windows update TS.
Win update now says there are no updates available.
Now it says there are.
I am dl and installing all updates except the 8.1 update.
completing set up.
The windows updates are installing now and one is a security update for windows 8.1
updates did not install, undoing changes.
Even though winodws says it is running 8.1 and would seem all of the 8.1 trappings are there, it is not running it.
Error: 0x800F0922 when installing KB 2919355 (8.1 update)
MS Community web site says to uninstall any VPN software and try the update again.
Did a little more research and this error is happening to people that are not even running any VPN software.
This issue is not the actual 8.1 update but an additional update KB2919355
The prerequisite is KB2919442 and it is installed.
running DISM /online /cleanup-image /startcomponentcleanup
Verified KB2919442 is installed (it is)
Checked app readiness tool service and it is running.
Removing Citrix Receiver and Citrix online launcher.
attempting to install the individual components of the 8.1 update.
Running clearcompressionflag.exe
Running Windows8.1-KB2919355-x64.msu
Restarting.
Update failed again.
restarting the process again since I uninstalled the VPN software in the middle of it.
Running DISM /online /cleanup-image /startcomponentcleanup
When this finishes I am going to restart the computer into smwn and attempt to install the stand alone KB2919355.
didn't get logged back in when booting into smwn.
Calling customer.
Finally reconnected
attempting to run the standalone updates again.
Running Windows8.1-KB2919355-x64.msu
package will not install in smwn.
running DISM /online /cleanup-Image /restorehealth
error running this command.
restarting into normal mode.
attempting this one more time tonight.
Running Windows8.1-KB2919355-x64.msu
update failed again.
10:30:13 event viewer time stamp: Current state is staged reboot required
Event viewer now says:
Windows update "Update for Windows (KB2919355)" was successfully installed. (Command line: ""C: WINDOWS system32 wusa.exe" "C: Users CX Desktop Windows8.1-KB2919355-x64.msu" ")
Package KB2919355 failed to be changed to the Installed state. Status: 0x800f0922.