I refuse to arrange a support call with Microsoft and waste three hours only to be informed that they will need to reformat my machine, leaving me to re-install everything again. I guess my only option is to continue waiting patiently for someone at Microsoft to figure out how they managed to screw things up so royally.
Yes! Don't waste time on the phone. I got frustrated and tried calling these guys. They clearly have no idea what is causing this problem and will literally waste hours of your time with banal tasks, uninstalling all kinds of stuff, turning off silly registry
keys - totally shooting in the dark. Eventually after your system is all hacked up you will be told to do a fresh install.
This is a known problem without a known solution - M$ needs to spend some time and fix the darn patch already.
As a case in point... 3 month old ASUS laptop with Windows 8.1 installed at the factory. I was not able to install this patch. I contacted MS support, they opened a support ticket, then proceeded to waste 3 hours while the tier 1 tech mucked about in my
system. At the end of this, the patch had not been installed and I was left with a keyboard that no longer worked properly - the "0", "p", ";" and "/" keys would not produce their proper characters - do you know how hard it is to type in a URL *without* the
"p", "/" and ":" keys?? The computer was 3 months old, and the keyboard worked perfectly prior to contacting MS support. Of course they escalated the support call (now including the keyboard issue) and had a tier 2 tech call me back the next day. The tier
2 tech proceeded to tell me that it couldn't have been anything their other tech had done and I should contact the computer manufacturer because it was most likely a hardware problem...
The computer manufacturer told me it was most likely a corrupted keyboard driver, with the corruption occurring when MS tech support was mucking around in my system.
I reinstalled Windows 8.1 (back to factory setup). Guess what? the keyboard worked fine! Before I installed *any* other software, I proceeded to update the computer until there were no more updates available. This time KB2919355 installed fine as did the
rest of the updates. I then installed all of my other software (MS Office, Firefox, Quicken, etc), and things have been working okay so far. Just can't wait until MS rolls out their next big "mandatory" update...
Bottom line - From now on, I WILL NOT trust Microsoft Tech Support.
Oh, don't expect a solution from MS. Only a minority of their users have experienced this problem so therefore it is not important enough for them to resolve.