After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous
2013-11-11T23:32:10+00:00

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-11-11T23:33:10+00:00

Hi,

 First, try updating the device’s driver:

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

2.      Check the device manufacturer’s site for updated drivers.

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii.     Select the Advanced tab.

iii.     Note the number next to Manufacturer ID.

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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  1. Anonymous
    2014-02-20T02:27:38+00:00

    Glad it worked for you....still no luck for my problem.

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  2. Anonymous
    2014-02-20T14:01:03+00:00

    I found this link in another post and it seems to have fixed my problem - at least for now.

    http://www.broadcom.com/support/bluetooth/update.php

    I simply ran the utility and then tried my connection and it worked fine. Hope it helps you all too!

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  3. Anonymous
    2014-02-22T21:16:42+00:00

    Same exact problem here.  Got this laptop with Windows 8pro and upgraded to 8.1pro. It will pair, but then when it connects it only stays connected a few seconds and then says "not connected".  Very frustrating. I am trying to use the PC as a Bluetooth headset for the phone.  I hope they get this fixed soon.....waiting

    My PC manufacturer and model is DELL  INSPRON 15R SPECIAL EDITION (7520)

    My Bluetooth radio manufacturer and model is INTEL corp (manufacturer ID is 2)  The HCI version 6.7869. LMP version 6.64512.

    My Remote device manufacturer and model is the Samsung Galaxy S3 **(GT-I9300)**Smartphone

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  4. Anonymous
    2014-02-25T02:08:46+00:00

    I have an hp Envy 15t Touchsmart Quad notebook with Intel Wireless N-2230 adapter and Bluetooth 4.0 + HS on the card. All drivers are the latest from the Intel site.

    I can pair my Logitech Bluetooth keyboard, which works flawlessly.  I can temporarily pair my Samsung Galaxy Note 2 (for about 11 seconds) and then is shows not connected.  However, with fsquirt.exe I can send files from my phone, but it requires that I pair it again.  The file transfers, then the phone shows not connected again on the Win 8.1 device Bluetooth screen.

    I am unable to share music from my phone via Bluetooth on my Win. 8.1 notebook.  Whenever I try to scan with my phone for the Bluetooth signal from the computer, my phone does not find the hp notebook.  That is until my computer finds the phone, then the pairing numbers show up on each device simultaneously, and I can pair.  But alas, after 11 seconds, the phone is no longer connected.

    Any further suggestions?

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