After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous
2013-11-11T23:32:10+00:00

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-11-11T23:33:10+00:00

Hi,

 First, try updating the device’s driver:

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

2.      Check the device manufacturer’s site for updated drivers.

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii.     Select the Advanced tab.

iii.     Note the number next to Manufacturer ID.

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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  1. Anonymous
    2015-02-04T15:37:52+00:00

    Hi Aryan,

    Welcome to Microsoft Community forum.

    I would suggest you to try the steps provided by DeathByVisualStudio replied on January 2, 2013 in the thread mentioned below and see if it helps you to fix the issue.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-networking/windows-8-does-not-reieve-files-from-my-cell-phone/aa778c37-a3e1-4d9b-b0dc-859075950444

    Do keep us updated about the issue.

    Regards,

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  2. Anonymous
    2015-02-05T13:01:17+00:00

    My Bluetooth device is not working. I can't find any bluetooth devices.

    I got a Lenovo Flex 2-14 and an Qualcomm Atheros AR3012 Bluetooth 4.0 device.

    I updated the drivers for the device already and as well all Windows updates.

    Please help!

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  3. Anonymous
    2015-02-07T00:10:27+00:00

    Hi,

    Welcome to Microsoft Community forum.

    If you have updated drivers and all updates are installed then try the below mentioned methods and see if it helps you to fix the issue.

    Method 1:

    Run the hardware and device troubleshooter.

    **http://windows.microsoft.com/en-US/windows7/Open-the-Hardware-and-Devices-troubleshooter**

    Method 2:

    Check if the Bluetooth service is running.

    • Press Windows Key + R, type services.msc and press Enter.
    • Search for Bluetooth support service.
    • Check if it is started, if not Right click on the service and click on Start.
    • Ensure that the service is both set to automatic and started.

    Do keep us updated about the status of your issue and we will be happy to assist you.

    Regards,

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  4. Anonymous
    2015-02-11T13:38:00+00:00

    cant make it work by following your instructions either over and again...please fix this properly i am tired of this...it gives no error at all the device is working properly it even get paired but you cannot send a DAMN thing on your smart phone.

    laptop:  DELL (cant find the model no. )

    bluetooth :  Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter

    driver version:  3.1.1309.385

    remote device: samsung S3

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