After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous
2013-11-11T23:32:10+00:00

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-11-11T23:33:10+00:00

Hi,

 First, try updating the device’s driver:

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

2.      Check the device manufacturer’s site for updated drivers.

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii.     Select the Advanced tab.

iii.     Note the number next to Manufacturer ID.

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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  1. Anonymous
    2014-12-19T08:44:51+00:00

    Hi Joseph,

    Welcome to Microsoft Community forum.

    Which Bluetooth device you are using? Are you facing issue with one specific Bluetooth device or all devices?

    Is it showing under Device Manager even after disconnecting the device from the computer?

    Do get back to us with the information and we will be happy to assist you.

    Regards.

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  2. Anonymous
    2014-12-20T12:55:02+00:00

    I still cannot believe Microsoft would publish an update of Windows 8 (in the meantime FORCES us t o sign up for the Cloud) and Bluetooth does not work. I have really angry feelings about this and feel helpless.

    I have tried the

    -automatic driver update by Microsoft (has this thing EVER worked for anyone seriously?)

    -update with the latest driver downloaded from Qualcomm Atheros.

    -services.msc in Automatic and also entering an account name with removing passwords.

    None of this works!

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  3. Anonymous
    2014-12-21T07:26:48+00:00

    Hello,

    Welcome to Microsoft Community forum.

    You may try the steps provided to uninstall the USB from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

    Step 1:

    Uninstall the Device from Device Manager

    • Open **Device Manager**
    • Expand the Network Adapter section.
    • Find the Bluetooth device.
    • Right click on Bluetooth device and select Uninstall.
    • Select the check box delete the driver software for this device.
    • Reboot the computer after uninstall process has finished.

    Step 2:

    Uninstall the Device Drivers from Program List in Control Panel

    • Click on start, select Control Panel
    • Now click on Programs and select Programs and Features.
    • Find the Bluetooth device .
    • Right click Bluetooth device driver and select Uninstall.
    • Reboot the computer after the uninstall process has finished.

    Step 3:

    Download and install the latest drivers for the Bluetooth device from the manufacturer website and then check the status of your issue.

    Do keep us updated about the issue.

    Regards.

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  4. Anonymous
    2014-12-22T20:49:26+00:00

    Dear Mr. Ramesh Kumar

    I have tried Almost everything you had told but still i cannot connect anything with my dell inspiron laptop using bluetooth. 

    This problem was not there when i am using windows 8.

    One more thing my laptop is dell inspiron 15R 5537

    The system didn't stop searching Bluetooth device

    Please reply soon possible

    With Regards

    Gourav Rustagi

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