After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Hello!  I am unable to send photos via Bluetooth between my smartphone (Samsung Galaxy S3) and my Microsoft Surface RT that was upgraded to Windows 8.1.

I tried to update my Bluetooth radio driver via an internet search but the results came back that the driver was up to date.  Please advise if there is another solution to try.  Thank you.

I am supplying the information that was requested of another user experiencing the same issue.

My PC manufacturer and model is Microsoft Surface RT Tablet

My Bluetooth radio manufacturer and model is Marvell Technologies (manufacturer ID is 72) with a driver version 6.3.9600.16421. The HCI version 6.33536. LMP version 6.34007.  I have no idea what the model number is.... sorry.

My Remote device manufacturer and model is the Samsung Galaxy S3 Smartphone

Thank you for your time!

Ginger Storrar

I am soooo tired of this.  Samsung Galaxy Note 2.  Can pair but not connect.  Same story.  This isn't just coincidence.  It has been 2 months since Microsoft responded to this issue.   Threads like this are popping up all over the place.  There is a problem with 8.1!!  Fix it and post the progress.

Hi,

 

 

 First, try updating the device’s driver:

 

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

 

2.      Check the device manufacturer’s site for updated drivers.

 

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

 

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

 

ii.     Select the Advanced tab.

 

iii.     Note the number next to Manufacturer ID.

                                               

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

 

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

 

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

 

 

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

 

 

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

 

 

tried the above fix to no avail...very frustrating. tried to update drivers that had an ! then it tells me the most up to date drivers are already installed...then trying again get the error message saying pathway doesn't exist....will this ever get resolved?

This seems logical...I gave it a try.  I tried to install via Broadcom, it failed, then I tried on Lenovo, it failed.  What I ended up doing is uninstalling the Bluetooth device in Device Manager, which also failed with "no Bluetooth devices detected".  I scanned for hardware changes and ran the install again and it worked like a charm.

The new driver allowed all of my devices to work and seems to be much better then it was before I updated the driver.