After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

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Anonymous

Hi,

First, try updating the device’s driver:

1. Check Windows Update for driver updates.

a. Swipe in from the right to bring up the charms, and select Settings.

b. Tap or click Change PC Settings.

c. Select Update and recovery, then select Windows Update.

d. Select Check for updates. Make sure to look at the Optional updates in the results.

2. Check the device manufacturer’s site for updated drivers.

3. Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a. Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b. In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c. If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

i. Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii. Select the Advanced tab.

iii. Note the number next to Manufacturer ID.

iv. Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4. Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

· PC manufacturer and model

· Bluetooth radio manufacturer and model

· Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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184 additional answers

Anonymous

2014-09-03T10:16:20+00:00

Hello Mohammed,

Thank you for the reply.

I appreciate you for providing the information.

I hope that community members who have this issue with theie computer may find drivers on the respective manufacturer's websites.

Thank you
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Anonymous

2014-09-06T18:29:22+00:00

A solution in my case:

If anybody is interested, I have a fix (work around) for the problem.

On computer, go to search, type fsquirt.

Click on fsquirt in search and a fsquirt window will appear on

your desktop.

You will have the choice of clicking receiving or sending a picture.

Example: Clicked receive on desktop window, went to send on my

Samsung Rugby 2 cell phone, had confirmation that the jpeg I chose was

sent suscessfuly from my phone.

Jpeg appeared in Documents folder of Qosmio laptop.

Also sent a jpeg from computer to cell phone, sent with no problems.

I would recommend pinning fsquirt to the taskbar or putting a shortcut

to the desktop for convience sake.

This is not the slickest solution because it did add a step (having

to click on fsquirt), which I think shouldn't be needed, but it is

a solution.

Thanks for this tip... It has at least enabled me to upload/download files, be it one at a time!!
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Anonymous

2014-09-06T18:42:58+00:00

Hello Mohammed,

Thank you for the reply.

I appreciate you for providing the information.

I hope that community members who have this issue with theie computer may find drivers on the respective manufacturer's websites.

Thank you

You guys keep banging the same meaningless drum, but it makes no difference to the customer experience... Your product is broken!

For the benefit of others still having issues (I'm guessing most of you), I did find a little message in my event viewer which indicated the driver needed to be reinstalled after upgrading to 8.1, but why microsoft engineers are unable to tell us this is beyond me.

The driver installed was at the latest version and drivers scans identified no issue, but it still needed to be reinstalled.... as reported by the Microsoft OS!

I've now done this from an HP download, and I can now connect my Samsung S3 to my HP Envy laptop.

File transfers are still an issue, except via fsquirt, but at least I now have some limited connectivity.... It's a start!

I'll attempt to hook up some other bluetooth devices later and report back, which is probably more that these guys at Microsoft will do!!!
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