After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

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Anonymous

Hi,

First, try updating the device’s driver:

1. Check Windows Update for driver updates.

a. Swipe in from the right to bring up the charms, and select Settings.

b. Tap or click Change PC Settings.

c. Select Update and recovery, then select Windows Update.

d. Select Check for updates. Make sure to look at the Optional updates in the results.

2. Check the device manufacturer’s site for updated drivers.

3. Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a. Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b. In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c. If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

i. Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii. Select the Advanced tab.

iii. Note the number next to Manufacturer ID.

iv. Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4. Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

· PC manufacturer and model

· Bluetooth radio manufacturer and model

· Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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184 additional answers

Anonymous

2015-02-28T15:33:14+00:00

I previously did procedures similar to what you've mentioned. The issue is finally resolved, but believe it or not only after downloading a driver not made for my specific pc. I've looked in so many forums I can't honestly say where I found it, in a Microsoft or Dell forum, but the link to the driver is:

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverid=YX1X0

The driver is for a different Dell laptop, mine is an Inspiron 3521. The driver that worked is for a model 5435. Doesn't really make sense - is it that Dell has incorrect information? Once it was downloaded I now longer had the error indication on the PC icon in Device Manager. The Bluetooth receiver paired, I just had to manually connect to it, which this time succeeded.

I wish Microsoft didn't keep pushing the upgrade to Windows 8.1, I spent many hours trying to resolve this. I just hope others can apply this fix.
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Anonymous

2015-02-27T03:59:41+00:00

In Control Panel - Sound, video and game contollers

Bluetooth Audio Device - Properties - the status showed:

This device cannot start. (Code 10)

Object Path Component was not a directory object.
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Anonymous

2015-02-26T23:38:36+00:00

I previously did step 1. In step 2 ,when I click on Programs I don't specifically see 'Programs and Features' - what is shown appears below. In 'Uninstall or change a program' I do see 'Dell WLAN and Bluetooth Client Installation' installed on 3/20/13. I don't know if I should uninstall or change that - don't want to lose network connectivity. Also please note: Rocketfish does not have drivers for the RF-BTR212 Bluetooth receiver, I contacted their tech support. It does work fine with a non-Windows tablet.
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Anonymous

2015-02-26T09:48:00+00:00
Hello,

Welcome to Microsoft Community forum.

You may try the steps provided to uninstall the Bluetooth Device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

Step 1:

Uninstall the Device from Device Manager
- Open **Device Manager**
- Expand the Network Adapter section.
- Find the Bluetooth device.
- Right click on Bluetooth device and select Uninstall.
- Select the check box delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
Step 2:

Uninstall the Device Drivers from Program List in Control Panel
- Click on start, select Control Panel
- Now click on Programs and select Programs and Features.
- Find the Bluetooth device .
- Right click Bluetooth device driver and select Uninstall.
- Reboot the computer after the uninstall process has finished.
Step 3:

Download and install the latest drivers for the Bluetooth device from the manufacturer website and then check the status of your issue.

Do keep us updated about the issue.

Regards.
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