After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous
2013-11-11T23:32:10+00:00

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-11-11T23:33:10+00:00

Hi,

 First, try updating the device’s driver:

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

2.      Check the device manufacturer’s site for updated drivers.

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii.     Select the Advanced tab.

iii.     Note the number next to Manufacturer ID.

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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  1. Anonymous
    2014-12-06T10:30:19+00:00

    i solved my problems by adding a bluetooth dongle (usb plugin adapter)......5 to 10 bucks from Walmart, ebay etc.  now all my bluetooth and wifi runs through it and my usb ports......plug it in and turn on ur pooter............done...........over.................

    Thank you very much Scott though I can't use another USB entry for Bluetooth. It is supposed to be integrated (something Windows will never really manage fully)

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  2. Anonymous
    2014-12-05T08:45:07+00:00

    Hi, thank you for your reply. 

    I followed all the steps and an error arose when I tried to start the Windows audio service, the other seemed to be running but when I tried to start the Windows audio serviced this error message appeared.

    "Windows could not start the windows audio service on Local computer. 

    Error 0x800706cc: The endpoint is a duplicate"

    (Both services were already set to automatic).

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  3. Anonymous
    2014-12-03T11:16:17+00:00

    Hi Andrew,

    Welcome to Microsoft Forum.

    If you are getting the error message as audio service is not running it means that the service responsible for sound is not running. So I would suggest you to check the services responsible for sound are running or not. For checking the services you may refer to the step provided below.

    Step 1

    1. Press Windows key + R and type services.msc in the search field or run window and press ENTER.
    2. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Find the Windows Audio service and Windows Audio end point builder.

    Please let us know the Status and start up type. Make sure the start- up type is automatic

    STEP 2

    1. Steps to set the services to automatic
    2. Search for the service by following the steps provided in STEP 1
    3. Right click on the service
    4. If the service is stopped then Start the service
    5. Select Properties
    6. And in the Start-up type select Automatic .

    Do get back to us after performing this step and let us know the current status of your computer.

    Regards.

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  4. Anonymous
    2014-12-03T09:46:51+00:00

    Hi ive got a acer aspire V5-573G. My computer says my audio service isnt running and this is due to the Bluetooth Audio Device Driver, not sure what this means and I cant seem to sort it out.

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