After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous
2013-11-11T23:32:10+00:00

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-11-11T23:33:10+00:00

Hi,

 First, try updating the device’s driver:

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

2.      Check the device manufacturer’s site for updated drivers.

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii.     Select the Advanced tab.

iii.     Note the number next to Manufacturer ID.

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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  1. Anonymous
    2015-01-13T12:05:27+00:00

    did you resolve this?

    i have the same hardware and the same issue

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  2. Anonymous
    2015-01-05T07:18:30+00:00

    Hi Tom,

    Welcome to Microsoft Community forum.

    Unfortunately the Bluetooth speaker which you are using is not showing under Windows Compatibility center. So, there might be a chance that this speaker is not compatible to Windows 8.1. So I would suggest you to contact **Sony support**and check with them if it is available then ask for appropriate drivers and install on your computer and check the status.

    You may also refer to the link mentioned below of SONY and they don't have any drivers available for the speaker which you are using.

    https://esupport.sony.com/US/p/model-home.pl?mdl=SRSX2&template_id=1&region_id=1&tab=download#/downloadTab

    Hope the information provided is helpful. Do let us know if you have any more concern related to Windows. We will be more than happy to assist you.

    Regards,

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  3. Anonymous
    2015-01-03T18:39:31+00:00

    Acer Aspire S3 with Windows 8.1 update trying to pair with a Sony SRS- X2 bluetooth speaker.

    Had no luck thusfar and followed all instructions above.

    Thanks,

    Tom

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  4. Anonymous
    2014-12-24T08:21:49+00:00

    Hi Gourav,

    I would request you again to update the Bluetooth drivers from the link mentioned below. If you face any issue to install them then try to install it by disabling security software temporarily and performing clean boot.

    Step 1

    Try to disable security software temporarily if any installed and then see if it helps.

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. 

    Step 2

    Perform clean boot.

    Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135/en-us

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Step 3

    Now try to install the drivers.

    Dell Wireless 1703/1705 WiFi + Bluetooth Driver

    Do keep us updated about the issue.

    Regards,

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