Windows 7 Blue screen porblem while watching a video on youtube and while playing a game

Anonymous
2014-07-20T11:25:50+00:00

I got this Problem while watching a video on youtube and while playing a game its happened lots it goes away after i reinstalll windows but it comes back please help me :((

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

Additional information about the problem:

  BCCode: 116

  BCP1: FFFFFA8007DC3010

  BCP2: FFFFF8800FA7ED1C

  BCP3: FFFFFFFFC000009A

  BCP4: 0000000000000004

  OS Version: 6_1_7601

  Service Pack: 1_0

  Product: 768_1

Files that help describe the problem:

  C:\Windows\Minidump\072014-20498-01.dmp

  C:\Users\Phynx\AppData\Local\Temp\WER-57314-0.sysdata.xml

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Windows for home | Previous Windows versions | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-07-21T18:09:32+00:00

"It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

For more information please read this blog  http://captaindbg.com/bug-check-0x116-video_tdr_error-troubleshooting-tips/

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263%28v=vs.85%29.aspx

Was this answer helpful?

0 comments

41 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-09-17T05:14:09+00:00

    A lot of other users seem to be having problems with the Bigfoot Networks Network Bandwidth Control Wireless NDIS Light Weight Filter driver and are looking for an updated driver.

    https://www.google.co.uk/search?as_q=&as_epq=bflwfx64.sys+&as_oq=&as_eq=&as_nlo=&as_nhi=&lr=&cr=&as_qdr=m&as_sitesearch=&as_occt=any&safe=images&tbs=&as_filetype=&as_rights=&gws_rd=ssl

    For the record the Bigfoot site is closed. You can get a driver at the Qualcomm site but it looks to be older than the one you have installed. Until an updated driver becomes available, if it does ever become available, I can see no solution.

    To eliminate recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

    http://support.microsoft.com/kb/2545227

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-09-17T03:07:32+00:00

    Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive. 

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem. 

    Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive:

    http://www.bleepingcomputer.com/download/adwcleaner/

    I suggest you take the precaution of creating a system restore point before running ADWCleaner, to guard against unforeseen consequences. Select Start, Control Panel, System, System Protection, and click the Create button.

    https://onedrive.live.com/redir?resid=501E2F9B4F2D545A%21117

    i havent done the clean thing but these are the system information ad event log files ill upload the other as its done

    https://onedrive.live.com/redir?resid=501E2F9B4F2D545A%21105

    this is everything

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-09-17T03:01:00+00:00

    Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive. 

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem. 

    Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive:

    http://www.bleepingcomputer.com/download/adwcleaner/

    I suggest you take the precaution of creating a system restore point before running ADWCleaner, to guard against unforeseen consequences. Select Start, Control Panel, System, System Protection, and click the Create button.

    https://onedrive.live.com/redir?resid=501E2F9B4F2D545A%21117

    i havent done the clean thing but these are the system information ad event log files ill upload the other as its done

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-09-16T15:03:43+00:00

    Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive. 

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem. 

    Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive:

    http://www.bleepingcomputer.com/download/adwcleaner/

    I suggest you take the precaution of creating a system restore point before running ADWCleaner, to guard against unforeseen consequences. Select Start, Control Panel, System, System Protection, and click the Create button.

    Was this answer helpful?

    0 comments