Microsoft Mahjong Daily Challenge games not loading

why can't I get Microsoft mahjong games including the daily game? I've tried several times and I get steps to check this or that, which doesn't pertain to an iPad or isn't on an iPad????????

I have been having the same problem. I just got off the telephone with Dell who spent over 45 minutes updating everything they possibly could to make sure that they did not miss anything and still nothing worked. We tired to un-install and re-install the game and nothing also.  My other games work but not this one and I really enjoy this one.  I also think it would be very beneficial to figure out why this is happening as soon as possible.

Thank you for keeping us updated on the status of the issue.

Please feel free to reply, in case you face any other issues with Windows in future.

Have a great day!

My problem was that your add for updating caused the games to stop working. This happened on June June 24th. The only way to get out of it was to exit the website. It started to work again after 7:oo PM .

Hi Dipschitz,

Thank you for the update.

I would suggest you to disable the security software and check. Also, I would suggest you to use only one security software a time to avoid conflict between more than one.

Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

If the issue still persists, I would recommend placing the computer in clean boot state and check.

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

**How to perform a clean boot in Windows**    

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.